Great product
Great product, catered for our market survey needs and the customer support experience was very responsive when we reached out
By Shamsudeen S.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
731 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SurveySparrow is an online survey platform that lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience.One of our distinctive features, Recurring Surveys let you send surveys at regular intervals to gauge customer or employee pulse. With a conversational interface, SurveySparrow leads directly to a 40% higher completion rates and thus garner finer results than ever before.
SurveySparrow (surveysparrow.com) has 731 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
731 approved reviews, newest moderated first
Great product, catered for our market survey needs and the customer support experience was very responsive when we reached out
By Shamsudeen S.
I chose SurveySparrow for a survey related to my PhD research. I must say that I am extremely satisfied with the options available with this tool. I finally passed my PhD defense in 2020 for which I will forever be thankful to surveysparrow. Highly recommended!
By Usman M.
I found it difficult to find the information I needed on the site. I opened a chat, and although it took a little while to get a response, when I received a response the account manager was helpful and we set up a call to discuss everything later that day.
By Pip
So much insight that woudn't been able to get without survey sparrow! We've been improving our product with a better user persective ever since
By Mickael P.
Well, SurveySparrow has been my first priority when coming to collecting feedback or making surveys. Great User Interface with excellent features. I would recommend this to everyone.
By Sai A.
In general I am very impressed with SurveySparrow—it has lots of features and great customisability. However, at the start of using this product, I had issues with embedding the form to our website, which were not on our end. Also, one day the whole admin panel just froze (surveys were working fine). Everything was fixed in the end, because the support was great and kept with me in touch the whole time—it was a pleasant surprise.
By Algimantas B.
It was very exciting to be part of this society
By Maher
SurveySparrow is a very honest website
By Anthony EL K.