Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
731 reviews
SurveySparrowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SurveySparrow is an online survey platform that lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience.One of our distinctive features, Recurring Surveys let you send surveys at regular intervals to gauge customer or employee pulse. With a conversational interface, SurveySparrow leads directly to a 40% higher completion rates and thus garner finer results than ever before.
SurveySparrow (surveysparrow.com) has 731 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
731 approved reviews, newest moderated first
Buyer beware with this service. If budget is not your concern, this service can be fine. Basic paid tier has so many functional restrictions (both in question types and limits to responses) that free Google forms is more functional. Tier restrictions are not clear prior to paying (for annual service). Customer service is based abroad.
By Sam
survey sparrow is good but price is bit high .Good for beginners as well
By Swaraj M.
The UI itself was fine, but the software was atrocious. I submitted support tickets, and unless it was to upgrade my subscription, I was not contacted. In addition I had mass spam surveys submitted like I have never had in my history of all survey software and in order to prevent it you needed a corporate account which was again, a add on. Would not recommend. The only thing I liked was setting up conditional formatting (When it worked) and the end PowerPoint. I tihnk there is much stronger alternatives.
By Everett “Quinn” O.
Best quality of work
By Abhay K.
Good and great
By abhi S.
Have aa great experience
By Shani S.
I became a customer because I genuinely believe in this platform's potential, and I've continued to invest in it by purchasing add-ons because I want to see it succeed. That's exactly why this experience has been so disappointing. Being asked to pay for a license simply to maintain a local testing environment while trying to troubleshoot something as fundamental as user confirmation emails feels like an unnecessary barrier on a platform that has already reached this level of maturity. What makes it even more frustrating is that it creates the impression that developers are being treated as a revenue source rather than as partners in the platform's growth. I truly hope this project reaches even greater heights because our success is tied together, but that requires empowering developers, not placing obstacles in front of them. It genuinely saddens me that an experience like this has led me to reconsider my Trustpilot review, because I'd much rather be writing about how this platform helps developers build great products than about policies that make solving basic problems harder than they need to be. I'm happy with bajaj finance company
By Avinash J.
This site wants me to drop a review to get a 20$ gift card. I hope it works 🤞 This is a sarcastic review of course.
By FloatSpring
