Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
731 reviews
SurveySparrowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SurveySparrow is an online survey platform that lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience.One of our distinctive features, Recurring Surveys let you send surveys at regular intervals to gauge customer or employee pulse. With a conversational interface, SurveySparrow leads directly to a 40% higher completion rates and thus garner finer results than ever before.
SurveySparrow (surveysparrow.com) has 731 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
731 approved reviews, newest moderated first
SurveySparrow seems to have a large amount of customisation options which is great for creating surveys, however a lot of them are stuck behind additional subscription. So, you will need money to make proper use of it. The free features are still decent but limited.
By Sonya
the service is honestly great. it has all the features anyone would need for service, whether it’s for simple freelancer needs or more complicated requirements for corporations. if i had to specifically point out something negative it’d be that there’s no free plan, but i guess tough decisions have to be made and -for the quality they offer- it probably wouldn’t be substantial to also have an amount of features given out for totally free. still really understandable pricing.
By Dimitris
3 year subscriber having hosted many different types of surveys ranging from event asset collection, giveaway style surveys, to opinion based sentiment collection surveys. SurveySparrow is an easy to use and intuitive platform from a survey building and reporting perspective. It has all the tools you'd need in that regard. My only suggestion would be for the admin side of things to be a bit better. As an admin managing access for the rest of my users, it's nice to get an admin view where you can see all surveys created in your ecosystem. As far as I can tell, SurveySparrow lacks this and requires users to share their surveys to a shared folder or else they remain siloed in their "My Survey's folder. Overall a very competitive and easy to use platform.
By JJ
GOOD AS MUCH LOVE IT
By Harpreet S.
SurveySparrow is an excellent survey platform with a user-friendly interface, powerful features, and reliable customer support. It makes collecting and managing feedback simple and effective. Highly recommended!
By Arun K.
Great experience and great service i would recommend to anyone
By Niashay M.
Excellent survey platform with an easy-to-use interface, powerful features, and great customer support. SurveySparrow makes collecting feedback simple and effective. Highly recommended!
By GrowthPlug S.
The surveys feel light and fun, which increases engagement from the people we send the surveys to. Having a free subscription can be limiting in the formatting and the number of responses, but in most cases it suits our occasional need for surveys.
By Charlie
