Great customer service
Great customer service, excellent warranty
By Christopher S.
Response from SUPCASE· Jun 23, 2026
Appreciate that.
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
818 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SUPCASE, based in Atlanta, GA, engineers rugged cases exceeding MIL-STD-810G 516.6 standards, drop-tested up to 50 ft, offering built-in features, a 1-year warranty, and ultimate device protection.Today, we are proud to be a leader in the mobile accessory industry, offering top-tier protection for your devices.
SUPCASE (supcase.com) has 818 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
818 approved reviews, newest moderated first
Great customer service, excellent warranty
By Christopher S.
Response from SUPCASE· Jun 23, 2026
Appreciate that.
Already dropped it over 2metres high and did not damage to the case or phone, definitely will buy this case again when I need it
By Jonathon H.
Response from SUPCASE· Jun 23, 2026
That’s quite a drop. Glad everything held up 💪
Warranty was fast and simple process. Let me emphasize the easy part. Communication was swift and received my case within the week. Very satisfied with the customer support and product.
By Jesse P.
Response from SUPCASE· Jun 22, 2026
Good to hear it was easy for you :)
All I wanted was to replace my cracked front tempered glass screen protector half of my fold 7 case. Instead they shipped me a whole new case free of charge!
By Nick P.
Response from SUPCASE· Jun 22, 2026
Glad that worked out for you, Nick.
Fantastic case and after care service! Highly recommend the hard case for Samsung Fold. As a tradie, our phones get knocked about and this product is the only one I trust to protect such an expensive and fragile phone. Be sure to take up the extended warranty. After care service was excellent as well. You won't regret your purchase.
By Pauline F.
Response from SUPCASE· Jun 22, 2026
Earning that kind of trust means a lot to us. Thank you for your support and recommendation.
Thank you for the superb support with the warranty of my iPhone case with the quick turnaround on the replacement of the broken case.
By Daniel F.
Response from SUPCASE· Jun 22, 2026
We're happy we could help. Thank you for the kind words.
My sons case unexpectedly broke and customer service quickly replaced it. Awesome Customer Service
By Patrick F.
Response from SUPCASE· Jun 22, 2026
Thanks for sharing that, Patrick. We're happy everything was taken care of for you.
Had an issue with the stand falling out from the back of my case and as soon as they saw I had the issue they responded almost instantly and immediately after sending pictures they sent me a brand new one. Honestly I didn’t know I had a warranty. Thanks for standing behind your product!
By Robert C.
Response from SUPCASE· Jun 22, 2026
We're glad everything worked out and appreciate your support! 😊