The best I love it
The best I love it
By Brie F.
Response from SUPCASE· Oct 15, 2026
Thank you so much for your lovely comment! We’re delighted that you love your SUPCASE wallet. It means a lot to us.
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
818 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SUPCASE, based in Atlanta, GA, engineers rugged cases exceeding MIL-STD-810G 516.6 standards, drop-tested up to 50 ft, offering built-in features, a 1-year warranty, and ultimate device protection.Today, we are proud to be a leader in the mobile accessory industry, offering top-tier protection for your devices.
SUPCASE (supcase.com) has 818 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 28 reviews with 4 stars · Clear filters
The best I love it
By Brie F.
Response from SUPCASE· Oct 15, 2026
Thank you so much for your lovely comment! We’re delighted that you love your SUPCASE wallet. It means a lot to us.
The case looks impressive and till date found it to be sturdy in spite of a few drops of the phone. HOWEVER I am still unable to determine the convenient position to hold the case with one hand and use it. When placing the fingers thru the ring - did not fing it comfortable. MAYBE other users or the mnfrs could advise on the comfortable positioning of the figners thru the ring for "one hand held' usage.
By Thomas C.
Response from SUPCASE· Sep 22, 2026
Thank you for sharing your honest feedback on the case. We’re glad it has held up well and protected your phone through those drops. We will pass your feedback about the ring grip comfort along to our product team for future design improvements. The ring stand is designed with flexibility in mind, and many users adjust the angle of the ring to find a hand position that works best for their hand size. You can try tilting the ring out at different angles instead of keeping it fully extended, which often eases the strain when holding the phone single-handed. It may take a little time to find the sweet spot that fits your grip.
Customer service was very responsive and informative; however, the answer was not what I wanted. Supcase is not making a mag safe case with a belt clip for the new Iphone 18 Pro Max. Have used Supcases for several years with phones, ipads and watches now will have to find a different case.
By Larry S.
Response from SUPCASE· Sep 14, 2026
We truly appreciate your long-term loyalty to Supcase across iPhones, iPads and watches over the years. We fully understand your disappointment that we do not yet offer a MagSafe case with a belt clip for the iPhone 18 Pro Max. We have logged this feature request with our product development team for future product planning. We regret that we cannot meet your current needs, and we value your years of trust in our products.
Support was great - made replacement of an item fast and easy. Only downfall is the replacement seems to be slightly worse quality design than the original. The original had a metal prop bar, the replacement is a thin plastic. But happy to have a usable case again.
By Robert
Response from SUPCASE· Sep 9, 2026
Thank you for your honest feedback. We are glad we could quickly arrange your replacement. We note your observation about the design difference between your original case and the new plastic kickstand, and we will pass this valuable comment to our product team. We appreciate you sharing this experience.
I bought the case through Amazon. But had to go directly to the website to file a claim. Once I filed the claim Supcase was great.👍 I would have given 5 stars, but had a hard time finding how to file a warranty claim. Only when going directly to the website did I see how to file the claim.
By Rick B.
Response from SUPCASE· Sep 8, 2026
Thank you for your honest feedback. We’re glad our warranty team could assist you smoothly after you submitted your claim on our official website. We fully understand your point that it was not easy to locate the warranty filing path for Amazon‑purchased orders. Your suggestion is very valuable, and we will pass this feedback to our team to make the claim information easier for marketplace buyers to find.
The case is amazing no issues but shipping could be a little faster
By Daniel C.
Response from SUPCASE· Sep 8, 2026
Thank you for your feedback. We’re glad the case is working perfectly for you. We understand you hope for faster shipping, and we keep working to optimize our delivery performance. Your comment is really helpful for us to improve the overall customer experience.
Mariam was quick to respond and help me get cases warrantied. The only downside was trying to purchase the inner plastic bezels, we didn't get them, for outer the part of the case of which we have several; however they warrantied several of the cases and sent replacements for them. In summary, the customer service was prompt and helpful, and I would recommend SUPCASE to others. The Samsung Galaxy Tab S6 Lite case has great longevity!
By Landon
Response from SUPCASE· Sep 3, 2026
Thank you for your detailed feedback. We really appreciate Mariam’s work being recognised, as well as your positive experience with our warranty support. We take note of your request for separate inner plastic bezels. It’s wonderful to know our Galaxy Tab S6 Lite case holds up so well over time, and thank you for recommending SUPCASE.
Customer service was great. Only issue was tracking number changes as item transitioned from China to different carrier then to Canada. Also a heads up on the purchase site as to the time it will take for delivery. Case works great, and a customer rep(Vanessa), tracked down the changed tracking number, so all good in the end.
By Richard H.
Response from SUPCASE· Sep 1, 2026
Thank you for your honest feedback. We appreciate you bringing up the tracking update and estimated delivery notice points, and we will pass these suggestions along to our team. We are glad Vanessa helped locate the updated tracking number for you and that you are happy with how the case performs.