Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
818 reviews
SUPCASESelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SUPCASE, based in Atlanta, GA, engineers rugged cases exceeding MIL-STD-810G 516.6 standards, drop-tested up to 50 ft, offering built-in features, a 1-year warranty, and ultimate device protection.Today, we are proud to be a leader in the mobile accessory industry, offering top-tier protection for your devices.
SUPCASE (supcase.com) has 818 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
818 approved reviews, newest moderated first
first time they send me broken case after I told them the send me another one really they fixed the previous problem thank you for listening the customer
By Mohamoud A.
Response from SUPCASE· Oct 20, 2026
Thank you very much for sharing your experience with us. We sincerely appreciate your patience while we resolved the issue, and we’re glad we could make it right for you. It means a lot that you recognize that we value customer feedback.
case got bubbles in fingerprint return also so long also damaged my existing tempered glass
By 乄PLUTONIUM乄
Response from SUPCASE· Oct 19, 2026
We’re sorry to hear about the issues you encountered with bubbles on the fingerprint area and damage to your tempered glass. Our cases come with a 1-year warranty from the date of purchase. Please reach out to us at [email protected] or call our toll-free line at +1 888-981-8159, available Monday to Friday, 9 am–4 pm ET, so we can look into your case.
Mariam Ibrahim did a great job of processing my request a replacement for a broken belt clip. She responded quickly and kept me up to date throughout the process
By Duncan P.
Response from SUPCASE· Oct 19, 2026
Thank you so much for sharing your wonderful feedback about Mariam! It means a lot to hear that she kept you updated and handled your belt clip replacement request efficiently. We take pride in delivering this level of support to every customer.
The customer service person did a great job taking care of my concerns. Arranged for my replacement case promptly. Thank you!
By Brenda P.
Response from SUPCASE· Oct 19, 2026
Thank you for your kind words. We are glad our team could resolve your concerns and arrange your replacement case quickly. It’s our goal to offer reliable support to all customers.
Great support with quick responses. Excellent cases
By Peter S.
Response from SUPCASE· Oct 19, 2026
Thank you for your lovely feedback! We’re happy to hear our team got back to you promptly and that you love our protective cases. We truly value your support.
Customer service got back to me in a timely manner with an explanation to my question about why some of the similar cases to mine show a cover for the charging port...Apparently for some reason the case for my Galaxy S26 Ultra doesn't have this opening and closing cover over the charging port...I think this is something that maybe you should change in the future as moisture can get in there and effect the phone..
By Mike M.
Response from SUPCASE· Oct 19, 2026
Thank you so much for taking the time to share your detailed feedback with us. We appreciate you bringing up your concern about the charging port cover for the Galaxy S26 Ultra case, and we will pass your suggestion along to our product design team for future improvements. We are glad our support team was able to respond promptly and clearly answer your questions.
Excellent customer service for a warranty issue I experienced.
By Mario
Response from SUPCASE· Oct 19, 2026
Thank you for your positive review! We’re pleased that our team could assist you smoothly with your warranty matter. Your satisfaction is what drives us to keep improving our service.
I really appreciated the fast and friendly customer service.
By CHAEBIN L.
Response from SUPCASE· Oct 16, 2026
Thank you for your kind comment. We are glad our service was fast and friendly for you. We will keep putting our customers first.
