Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
818 reviews
SUPCASESelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SUPCASE, based in Atlanta, GA, engineers rugged cases exceeding MIL-STD-810G 516.6 standards, drop-tested up to 50 ft, offering built-in features, a 1-year warranty, and ultimate device protection.Today, we are proud to be a leader in the mobile accessory industry, offering top-tier protection for your devices.
SUPCASE (supcase.com) has 818 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
818 approved reviews, newest moderated first
Great jo, we’re reasonable with my issue and we’re happy to help
By customer
Response from SUPCASE· Oct 23, 2026
Thank you so much for your kind words. We’re glad we could sort out your issue for you and that you had a positive experience with us.
Such a Great case, fast shipping and excellent customer service
By Kevin
Response from SUPCASE· Oct 22, 2026
Thank you so much for your wonderful feedback. We’re happy to hear you love the case and are satisfied with our shipping and support.
It was easy to make a warranty claim and get product replacements.
By Adam F.
Response from SUPCASE· Oct 22, 2026
We’re glad the warranty claim and replacement process went smoothly for you. It means a lot that you took the time to share this positive feedback with us.
I purchased a new case with belt clip for my Galaxy S26. I had it for a few months and the belt clip portion broke. I contacted support and worked with Vera. It was under a warranty and Vera was quick to respond and resolve my request by sending a new case out. Thank you for your help Vera.
By Anonymous
Response from SUPCASE· Oct 22, 2026
We really appreciate you sharing your experience and the kind words for Vera. It’s our priority to honour our warranty and get you back up and running without unnecessary hassle.
Great customer support service, I bought a case for my phone and unfortunately the belt clip broke after a few months. I sent them an email and they immediately send me a new one, honoring their 1 year warranty.
By Neil M.
Response from SUPCASE· Oct 21, 2026
Thank you for sharing your experience with us! We’re glad our one-year warranty worked out for you and that we could send a new belt clip right away. We prioritize backing our products and taking good care of our customers.
Customer support service was excellent and prompt to send a replacement case. The latch of the belt holster breaks after few months use. Reinforcement or other retaining method is needed. This happened to other models also.
By Ikuhiro F.
Response from SUPCASE· Oct 21, 2026
Thank you so much for your honest review. We’re glad we could get a replacement out to you quickly, and we fully understand your concern about the belt holster latch. We will send your valuable suggestion about reinforcing the latch design to our product development team for evaluation.
Supcase’s are really solid, excellent protection. However, the plastic screen is not that great, probably needs changing on a 6-12 month basis, but the case itself would likely last for years!
By Kurt L.
Response from SUPCASE· Oct 21, 2026
Thank you for sharing this thoughtful feedback! We’re happy to know you love the sturdy protection our case offers. We will pass your comment about the plastic screen film to our product team for further review.
Amazing customer service that stands behind their product! Could not be happier!
By John W.
Response from SUPCASE· Oct 21, 2026
Thank you for this fantastic feedback! It means the world to us that you trust SUPCASE and are happy with the support we provided. We always stand behind our products and will keep working hard to live up to your expectations.
