Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
388 reviews
Sun Valley SaunasSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 2021 in the renowned wellness destination of Ketchum, Idaho, Sun Valley Saunas is a family owned and operated retail store specializing in traditional Finnish saunas, premium infrared saunas, outdoor barrel and cabin saunas, and cold plunges from premium brands. What started as a passion for our mountain wellness rituals here in Sun Valley turned into a leading brand in the wellness space.Our showroom in downtown Ketchum is available for locals and visitors to experience our saunas firsthand and feel the craftsmanship before making a decision. For customers throughout the US, we ship nationwide and offer the same hands-on guidance over the phone, email or video. From helping you choose the right model for your space, to walking you through installation and care for your sauna, we're here for the whole journey - not just the sales process. At Sun Valley Saunas, wellness is a journey - we're here for yours.
Sun Valley Saunas (sunvalleysaunas.com) has 388 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 316 reviews with 5 stars · Clear filters
I don't often leave reviews, but I feel compelled to do so for Sun Valley Saunas. Their shipping was fast, product availability was excellent, but it was the customer service that really took the cake. I couldn't be happier! Thank you.
By Matthew C.
Response from Sun Valley Saunas· Feb 5, 2026
Thanks so much Matt!
An excellent sauna sent quickly and without hassle.
By J.M.
Communication and delivery was on par
By Joe A.
Ordered replacement stones for our stone. Came pretty quickly as advertised.
By Anamaria W.
Great price and fast shipping
By Alex
The team was responsive when my initial order was back ordered. And followed up on my questions after setting up the sauna. Very happy with my purchase and the service from the Sun Valley team.
By Jacob M.
Great product Customer service was excellent!
By William M.
Process was smooth. Had to wait awhile for my sauna but was kept informed and everybody was helpful with my questions and responded quickly. Nice people!
By Glen G.
