Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
388 reviews
Sun Valley SaunasSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 2021 in the renowned wellness destination of Ketchum, Idaho, Sun Valley Saunas is a family owned and operated retail store specializing in traditional Finnish saunas, premium infrared saunas, outdoor barrel and cabin saunas, and cold plunges from premium brands. What started as a passion for our mountain wellness rituals here in Sun Valley turned into a leading brand in the wellness space.Our showroom in downtown Ketchum is available for locals and visitors to experience our saunas firsthand and feel the craftsmanship before making a decision. For customers throughout the US, we ship nationwide and offer the same hands-on guidance over the phone, email or video. From helping you choose the right model for your space, to walking you through installation and care for your sauna, we're here for the whole journey - not just the sales process. At Sun Valley Saunas, wellness is a journey - we're here for yours.
Sun Valley Saunas (sunvalleysaunas.com) has 388 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 316 reviews with 5 stars · Clear filters
Product came in good condition delivery was excellent overall satisfied with my purchase love my new sauna!
By Nate S.
Response from Sun Valley Saunas· Oct 11, 2021
Thanks Nate! Glad you're enjoying your sauna!
I’m not sure if my sauna is broke or chipped the delivery service people where not so pleasant refused to help me bring it to the door only curbside Wasn’t pleased with the service of them
By Pat G.
Response from Sun Valley Saunas· Sep 17, 2021
Pat - thanks for the review and sorry to hear you weren't please with the shipping company. If there is any damage to your sauna please let us know and we will make sure it is repaired or replaced free of charge! - Wes
Had a great experience purchasing a sauna from Sun Valley Saunas. Wes made it easy and was responsive throughout the process and even helped us find someone to put the sauna together once it arrived. We bought the Moonlight 5 Enlighten sauna. We like to entertain a lot and everyone loves hopping in the sauna for 15-20 minutes. Holds 4-5 people pretty well. Boom!
By Sam C.
Purchasing a sauna through Sun Valley Saunas has been a wonderful experience. They were quick to ship the order within a couple of days after receiving it. The model I purchased was a Maxxus MX-K206-01 2 person sauna. The sauna arrived neatly on a pallet, unboxing and carrying each piece of the sauna into my home took approximately 30 minutes and an additional 30 minutes to assemble. I've had the sauna for close to three weeks now and I use it daily. It takes roughly 30 to 40 minutes to bring the sauna up to temperature. I did notice a 1/8 of an inch gap between the glass door and and the door jam (the side with the hinges) that was letting cool air inside the sauna I bought a piece of clear weather strip at the local hardware store to close this gap. The Bluetooth radio is awesome to jam out too, or as I also like to listen to True Crime Podcasts while I'm sweating it out. I also appreciate the 60 minute built in safety timer that shuts the sauna off in the event that I could accidentally pass out in it as I often use the sauna alone. I would strongly suggest this sauna to anyone looking to purchase one. Thanks again Sun Valley Saunas.
By Kevin H.
Response from Sun Valley Saunas· Jun 30, 2021
Thanks so much Kevin! Glad to hear you're loving the sauna and glad we were able to help. Enjoy!
