Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
388 reviews
Sun Valley SaunasSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 2021 in the renowned wellness destination of Ketchum, Idaho, Sun Valley Saunas is a family owned and operated retail store specializing in traditional Finnish saunas, premium infrared saunas, outdoor barrel and cabin saunas, and cold plunges from premium brands. What started as a passion for our mountain wellness rituals here in Sun Valley turned into a leading brand in the wellness space.Our showroom in downtown Ketchum is available for locals and visitors to experience our saunas firsthand and feel the craftsmanship before making a decision. For customers throughout the US, we ship nationwide and offer the same hands-on guidance over the phone, email or video. From helping you choose the right model for your space, to walking you through installation and care for your sauna, we're here for the whole journey - not just the sales process. At Sun Valley Saunas, wellness is a journey - we're here for yours.
Sun Valley Saunas (sunvalleysaunas.com) has 388 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 316 reviews with 5 stars · Clear filters
After a small issue with the description, Wes acted like a star to fix things and make it right. Superb customer service. Great sauna and easy to build…..
By David A.
Response from Sun Valley Saunas· Jan 7, 2022
Thanks for the kind words, David! I'm glad we got it all worked out and hope you enjoy your sauna for years to come!
This is an amazing company that I would recommend 100 out of 100 times. 1. The customer service is amaizng. I recieved an email from the owner and he was in constant communication. 2. The product is very high quality and is well made! Thank you Sun Valley.
By Stephen P.
Response from Sun Valley Saunas· Jan 7, 2022
Stephen - I'm so glad you're enjoying your sauna and appreciate your amazing review!
Well packaged, operates very effectively and does the job...only complaint was when we finally opened the boxes, gently took out the 9 pieces, we then opened up the directions...but they were in French only :( ....we figured it out, slowly, but surely :)
By Stavros B.
Response from Sun Valley Saunas· Jan 5, 2022
Glad you're enjoying it, Stavros! I'm sorry to hear about the instruction manual. We definitely have them in English. I'm happy to send you a copy if you'd like. Thanks again and sauna on!
The sauna arrived quickly and without any damage. It was easy to put together too although it does help to have two people to put each section into place. I would definitely recommend this company and this product. Thank you!
By TL
Response from Sun Valley Saunas· Dec 27, 2021
Thanks, Terese! Happy to hear you're enjoying your sauna!
Great service and Wes personally sent me updates. Highly recommend Sun Valley Saunas
By Paul
Response from Sun Valley Saunas· Dec 20, 2021
Thanks so much Paul!
I have to say that the Sauna we purchase is high quality and just wonderful. It was very easy to assemble. The person we hired actually showed us how to take it apart if we ever needed to move it. Sun valley customer service is amazing. Any issue we had with regards to shipping they were able to help and we always available. I would totally recommend them.
By Alexa M.
Response from Sun Valley Saunas· Dec 17, 2021
Thanks so much, Alexa! So happy to hear you're enjoying the sauna!
THIS is an outstanding purchase! My wife and I love it. It was a relative snap to assemble but there are some better steps to take than the instructions provide. I’ll talk to Sun Valley Saunas owner, Wes, and see how to share them. Otherwise, please contact me and I’ll share the insights. The sauna and its electronics work exceptionally well. The relaxation is “comprehensive” and we are pleased to highly recommend the unit, Wes, and Sun Valley Spas without reservation.
By FishersNole
Response from Sun Valley Saunas· Dec 15, 2021
El - thanks so much for your review and I'm really happy to hear you're enjoying the sauna! Look forward to talking to you about some installation tips. Thanks again!
Great sauna with near zero EMF. I used a meter to verify. Only one panel registered 1uG while the others were less.
By Alan M.
Response from Sun Valley Saunas· Dec 7, 2021
Glad you're enjoying it, Alan! And thanks for verifying the EMF rating! Wes
