Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
388 reviews
Sun Valley SaunasSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 2021 in the renowned wellness destination of Ketchum, Idaho, Sun Valley Saunas is a family owned and operated retail store specializing in traditional Finnish saunas, premium infrared saunas, outdoor barrel and cabin saunas, and cold plunges from premium brands. What started as a passion for our mountain wellness rituals here in Sun Valley turned into a leading brand in the wellness space.Our showroom in downtown Ketchum is available for locals and visitors to experience our saunas firsthand and feel the craftsmanship before making a decision. For customers throughout the US, we ship nationwide and offer the same hands-on guidance over the phone, email or video. From helping you choose the right model for your space, to walking you through installation and care for your sauna, we're here for the whole journey - not just the sales process. At Sun Valley Saunas, wellness is a journey - we're here for yours.
Sun Valley Saunas (sunvalleysaunas.com) has 388 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 316 reviews with 5 stars · Clear filters
We LOVE our sauna!!! It’s even better than I ever thought it would be! Only recommendation I would have is for the instructions to also be in English.
By Tara A.
Response from Sun Valley Saunas· Feb 8, 2022
So glad you're enjoying the sauna, Tara! I'm sorry about the instructions - I don't know how that happened, but if you do need a correct copy please let us know.
Sun Valley Saunas was great to work with. We communicated before I placed my order via email and the online chat. I was able to order a sauna and get it delivered in about 10 days. The tracking information is a little hard to follow and one day the sauna just showed up. It was well packaged and relatively easy to assemble. I had already printed instructions online which I’m glad I did because the ones that came with the sauna were in French!
By Laura C.
Response from Sun Valley Saunas· Feb 2, 2022
I'm so glad you're enjoying your sauna, Laura! Sorry about the instructions being in French - definitely not intended!
We have greatly enjoyed our sauna. We were able to assemble it, with two people, in about 2 hours. We did have to have an electrician add a circuit to power it, but had this done in advance.
By Tim
Response from Sun Valley Saunas· Jan 27, 2022
Tim - thanks so much for the review and happy to hear the sauna is working out for you! Cheers!
The Sauna has been great. So easy to put together and such a wonderful treat each day to sit in.
By Julie M.
Response from Sun Valley Saunas· Jan 27, 2022
I'm so happy to hear you're enjoying your sauna, Julie! Greatly appreciate the review!
Great Sauna! Easy assembly, fast shipping, overall very happy.
By Mrs. B.
Response from Sun Valley Saunas· Jan 26, 2022
So happy to hear it, Mrs. Brown! Enjoy your sauna!
Best purchase ever
By Janet M.
Response from Sun Valley Saunas· Jan 23, 2022
So happy to hear it, Janet! Thanks again for your order!
sun valley, always came through great, always happy with my orders. my sauna is the best part of my day, i don't like cold weather and it takes me away. thanks for a wonderful product. HAPPY IN INDIANA.
By robert U.
Response from Sun Valley Saunas· Jan 18, 2022
Robert - thanks again so much for the kind review. So happy to hear you're enjoying your sauna!
Excellent customer service. Great pricing and the Huum Drop 6 with UKU wifi controller is amazing. 100% recommend
By Shawn H.
Response from Sun Valley Saunas· Jan 12, 2022
Shawn - so happy to hear you're loving the Huum heater and the Wifi Controller! They're pretty awesome. Thanks so much for the review and keep on enjoying the heater!
