Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
388 reviews
Sun Valley SaunasSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 2021 in the renowned wellness destination of Ketchum, Idaho, Sun Valley Saunas is a family owned and operated retail store specializing in traditional Finnish saunas, premium infrared saunas, outdoor barrel and cabin saunas, and cold plunges from premium brands. What started as a passion for our mountain wellness rituals here in Sun Valley turned into a leading brand in the wellness space.Our showroom in downtown Ketchum is available for locals and visitors to experience our saunas firsthand and feel the craftsmanship before making a decision. For customers throughout the US, we ship nationwide and offer the same hands-on guidance over the phone, email or video. From helping you choose the right model for your space, to walking you through installation and care for your sauna, we're here for the whole journey - not just the sales process. At Sun Valley Saunas, wellness is a journey - we're here for yours.
Sun Valley Saunas (sunvalleysaunas.com) has 388 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 316 reviews with 5 stars · Clear filters
Everything went great, but the shipping was a little confusing
By James M.
Response from Sun Valley Saunas· Oct 16, 2023
Thanks, James! Sorry about the confusing shipping. We're currently working on streamlining shipping information. Shipping products via freight is definitely not as streamlined as standard UPS or Fedex.
Easy ordering. Packaging of it was well done! Nothing was damaged in transit. Easy to assemble. Well thought out design. Love my new sauna
By Tonja D.
Response from Sun Valley Saunas· Oct 16, 2023
Thank you so much Tonja! We appreciate the review and are so glad you're enjoying your sauna!
Great deal good pricing
By A B.
Great customer service. There was a shipping issue. They helped facilitate and coordinate correction of the issue.
By Michael P.
Response from Sun Valley Saunas· Sep 5, 2023
Thanks, Michael! Glad you're enjoying your sauna!
The sauna arrived quickly and we were able to put it together easily. There's nothing quite like a relaxing time in the sauna.
By Stephen P.
Response from Sun Valley Saunas· Aug 31, 2023
Thanks so much for the kind review, Stephen!
Just as described and works great!
By SH
Response from Sun Valley Saunas· Aug 22, 2023
Thanks so much, Shaun! Glad you're enjoying your sauna!
Although we have not assembled our beautiful sauna yet, the entire purchasing experience was great. Communication was frequent and assistance with choosing the best sauna for our needs and the desired style, it was shipped promptly and arrived well packed in 3 separate crates. I can hardly wait until we get it assembled and get to enjoy it. Thank you so much for a great experience!
By Connie
Response from Sun Valley Saunas· Aug 11, 2023
Thanks so much for the kind review, Connie!
Great price. Speedy delivery.
By Rick B.
Response from Sun Valley Saunas· Jul 28, 2023
Thanks, Rick!
