Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
388 reviews
Sun Valley SaunasSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 2021 in the renowned wellness destination of Ketchum, Idaho, Sun Valley Saunas is a family owned and operated retail store specializing in traditional Finnish saunas, premium infrared saunas, outdoor barrel and cabin saunas, and cold plunges from premium brands. What started as a passion for our mountain wellness rituals here in Sun Valley turned into a leading brand in the wellness space.Our showroom in downtown Ketchum is available for locals and visitors to experience our saunas firsthand and feel the craftsmanship before making a decision. For customers throughout the US, we ship nationwide and offer the same hands-on guidance over the phone, email or video. From helping you choose the right model for your space, to walking you through installation and care for your sauna, we're here for the whole journey - not just the sales process. At Sun Valley Saunas, wellness is a journey - we're here for yours.
Sun Valley Saunas (sunvalleysaunas.com) has 388 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 14 reviews with 1 star · Clear filters
Shipment was damaged. We needed to order a new part which now is 2-3 months out before it can be replaced.
By Pamela M.
Response from Sun Valley Saunas· Mar 29, 2024
Hi Pamela - I'm so sorry your sauna was damaged during delivery. I'd like to offer you an additional discount to make up for it. I will give you a call to discuss. You can also return your sauna if you don't want to keep it. We have a thirty day moneyback guarantee. - Wes, Owner, Sun Valley Saunas
So sorry i gave this company my money.Had problems with their choice of delivery company, only weekdays and 9 to 5 window, drop off at the curb only, not inside front door, not inside garage. its flooding here. Asked fo help. My interaction with their quite unprofessional( lots of back ground noise and yelling) unkind ( irritated and edgy tone of voice) unhelpful customer service was very stressful.
By Ana V.
Response from Sun Valley Saunas· Apr 14, 2023
Ana - the last mile delivery company in your area is who delivers your sauna - they are not our choice and the hours that freight companies will work obviously depends on the company and locale. We offer free shipping, which is curbside delivery. We shipped the sauna from a warehouse in southern California to your driveway in Florida, for free. The free shipping does not include moving the product from your driveway inside your house, nor is that a common practice. Your sauna has not been delivered yet and you threatened our customer service with leaving a bad review because the local delivery company won't drop your sauna off inside your house. I do not think that is fair and do not think it accurately reflects our business or our customer service. We are more than happy to cancel your order and give you a full refund if you would like. Because your sauna hasn't been delivered we will just instruct the freight company to cancel that delivery and bring it back to us. Please give us a call to discuss. - Wes, Owner
Not that the company is bad. I bought a Havia Sauna Heater that has only worked 3 weeks out of the last 3 months. Parts were sent to repair, got three uses and the heater quit again. Now waiting for more parts hopefully to repair again. The company is working with me, however, I still have a heater that has worked all of 4 times in 3 months. Very frustrated.
By Loren
Response from Sun Valley Saunas· Oct 23, 2022
Loren - I understand that you're frustrated with your Harvia heater. We have done everything to remedy the situation as you have let us know you're having problems, and we are happy to send you an entire new heater. Harvia is an established company who has been making sauna heaters since the 1950s and this is not a typical experience for most users. We will continue to work with you until you are 100% happy with your heater and your sauna. - Wes, Owner, Sun Valley Saunas
There is no number to call to get a live person for customer service. Also my sauna arrived over two weeks later than it was supposed to. I spoke to management and I got the cold shoulder. 🥶
By Na M.
Response from Sun Valley Saunas· Aug 10, 2022
Nathan - Our customer service phone number is in the right hand corner of every single page of our website. It's 1-877-609-3641. We also have live chat on our website and you can e-mail us. Unfortunately, just like with Fedex and UPS, sometimes delivery companies have delays, and that is completely out of our control. That was the case with your order and I apologize for that. However, you kept asking us for a discount due to the delay. If it were something we had done I would have considered an additional discount, but a delay on the behalf of the freight company is not something we can provide. Lastly, this is a small family run business and we only have live people who answer the phone. I, Wes, am the owner and answer the phone if Aryanna isn't able to. I hope you enjoy your sauna now that you've finally received it and I apologize for the poor experience you had.
When I ordered this sauna, I was told it would take 4-6 weeks to arrive. It took 7 months. I was told several times “It will be here in two weeks”. Now that I finally received and assembled it, I can say it is definitely not worth the money. It is extremely cheap and flimsy. Anyone considering the purchase of one of these should look elsewhere, this is definitely a ripoff
By Shawn T.
Response from Sun Valley Saunas· Apr 24, 2022
Shawn - unfortunately due to the global pandemic we're still experiencing major delays in the supply chain. When orders are placed for out of stock items it is unfortunately beyond our control as to when they come back in stock and when they get shipped out. I'm truly sorry that it took so long to get you your sauna. Trust me, nobody is winning with these insane delays and we are being very up front with our customers now on the possibility of long wait times for Enlighten saunas. In regards to the quality of the sauna you purchased, Sun Valley Saunas is an online retail store and we sell a bunch of different brands of saunas, sauna heaters and stoves. You purchased an Enlighten Moonlight (Enlighten is the brand) sauna through us, and I'm sorry you're so unhappy with the quality of the sauna. I will put you in touch with Enlighten to address any specific issues you have and hopefully rectify the situation. It does come with a three year warranty, and hopefully we're able to make you happy. Lastly, I did offer to give you a partial refund to compensate you for the time it took to deliver your sauna. I am still happy to do that and will put it through tomorrow. I'm terribly sorry you've had such a poor experience with our business and hope we're able to turn this around. Wes
I love the sauna however they showed that you get the chromeotherapy lights at a $495 value which is why I went with this one over another one. Did not get them. I emailed and they responded but it's been over a month and still no lights. Very very disappointed. The directions to put this unit together is not the best either . They send one that is generic and the one you can print off is the same way so we had to guess at how to put some of it together. It did ship quickly and was well packaged.
By sandy K.
Response from Sun Valley Saunas· Mar 30, 2022
Sandy - I'm sorry your sauna didn't come with the chromotherapy light. You e-mailed me on March 13 and told me about the problem. We sent you out a chromotherapy light and I'm sorry to hear that it didn't arrive. I sent you another one out today and expedited the shipping on it. You should have it in 3-5 days. Thanks again for your order and I hope that when you get the chromotherapy light you will be totally satisfied. - Wes
