Legacy SunPower Corporation (Out of Business)Reviews of sunpower.com

I have had my panels for a few years now. The output is nearly half of what it was when first installed. I have called the company and emailed and its been over a month with no reply. Good luck calling as the wait time is a joke. I dont know how a company can treat their customers this way. No support after you sign the contract. They have been paying me for the last couple of years due to the panels not creating what i was guaranteed. My advise is to find another company with a good after sales support.

My complaint is the same as several others listed here. I noticed a spike in my electric bill. I contacted SunPower and was advised that my system was no longer communicating with them or was offline. I had them reset my SunPower access and I find that before my system was offline, it was not producing the same amount of energy by half. I called back and I advised them that one of my inverters is showing zero production and has a red light indicating a problem. I had been advised that SunPower monitored energy production closely and would advise its customers if there was a problem. The SunPower representative that I spoke with stated that SunPower received to many error/problem messages that it had overwhelmed them. Instead of advising customers of the issues, they just disregarded them as they felt it was all related to the communication issue. I complained about my energy bills and my lease payment and asked for some kind of help or monetary adjustment. I was advised that as per my contract I would receive an adjustment if my system did not produce the guaranteed amount. This is unlikely to cover the increase in my payments to my local energy provider. I had my case referred to a supervisor and was advised I would receive a "call" within 48 hours. Ivan emailed me within this time and used a blanket statement saying that the communication issue is my only problem and that once they have the parts someone would contact me to make the repair. I responded that this is not the only issue and sent photos of my inverter showing that it was not working. Finally, he listens and makes 2 work orders. They have to outsource this work order. I emailed back that I am glad he is helping me and asked to at least stop auto drafting my lease payment for a system that is not working and Ivan does not respond to this email or the next 3. It takes 2 months for the first visit where the company tells me that they will repair problems but actually just looked at the inverters and said that it was probably just the communication issue. Next visit, they replace the communication box a few weeks after. I called again and asked them to help because now my energy company is charging me $210-342/month on top of my lease payment when I typically spend $30/month. I am currently scheduled for another site visit on 10/24/2022 and my first contact was 7/1/2022 and I have no faith that they are going to repair or replace this inverter. I had asked 3 times to speak with Ivans supervisor and I was ignored the first two times and the 3rd request was made today. I have a call into JAMS to begin arbitration and I plan to report them on several platforms. This company has zero respect for their customers and are not able to manage service for leased solar systems in a timely manner!! I highly recommend not going into any contract with them.

My system stopped reporting in June of this year. For the first two months, the SunPower response was "system upgrade issues". By September, that was no longer the issue. I sent numerous emails and made numerous phone calls, and received responses with the typical platitudes and apologies, but no help. Bottom line: SunPower does not care about the customer. Their actions, or lack thereof, belie any cookie cutter responses they spew. If you are looking to invest in solar panels, stay away from SunPower.

I am having issues with my inverter and it is not the first time, I had issues with the same inverter last year it took sunpower 6 weeks to fix it and it is not working again, I informed them 6 weeks ago and still no one can tell me when and if they will come and repair it or change it, it is under warranty, they have opened a case number but since no news and no answer to my emails. My solar dealer is telling me that they are in the middle of restructuring their customer service support and have no one yet identified to support my system! Is there a legal path I can follow to get them to support their equipment under warranty? I rely on my solar production a lot and having to use the grid costs me a fortune . I love my solar panels but if I had to do it again I would not select SunPower because of their terrible support, be aware!

Sunpower began our installation 8/23/2022. 10/11/2022 we still do not have installation completed nor have repairs been completed for damages to our home. Our first bill for sunpower is due in a few days ... and the system still does not work. Customer service is impossible to reach with greater than an hour hold and then no answers or call backs. They created an executive account response or whatever, but that guy does nothing and can't be bothered to respond. Sunpower has also let their misogynistic beliefs show through very clearly. Although the loan and the electric bill is in my name, they continue to try to push everything through in my husband's name. Obviously this doesn't work when he doesn't have an electric bill. I noticed our previous reviews here on trustpilot were taken down even though my husband and I both verified our identity. My husband is a 100% disabled navy veteran. This company is antimilitary/veteran. #misogynistcompany #antiveteran #antimilitary

My Panels have never Worked! For over 4 years I have allowed SunPower to automatically withdraw my monthly payments. My bill is always $400 to $500 a month. Tech's have come out and still no service, $0 has been reimbursed to me. Customer service holds are 1hr. Holds. They won't even send me my history reports. Thieves! I am totally taken advantage of. My panels came with my house!!! I had to use this company. I am being taken advantage of, ripped off, abused. A single mother! 4 years of this! I'm looking for an attorney!!!

My SunPower panels showed a 60% drop in a two year span. They were only a few years old. Sunpower wouldn't pay for a tech to inspect so I went out of pocket and they still couldn't explain the drop in production. Lesson learned. How about first restoring the 8 years of data the has been conveniently removed.

I have been trying to get our system looked at for 3 weeks now. There is no communication from the system to the APP. after the 1st call I was told someone would be calling back in 24 to 40 hrs, after a week I called back and was told that there is an issue with the system and someone needed to come to the house to take a look. was told I would get a call in 3 to 5 days, hasn't happed. Called again today, 1st time got disconnected, called back again, after no satisfaction asked to talk to a supervisor, was told they would call back in 2 to 3 days. CRAZY!! that's what happens when customer support if farmed out of country!!! My ticket is 02979764 and I need someone to contact me!! Update, was contacted last week and was told a work order had been submitted, That was last Tuesday. That was an email from Alvin, then on Wednesday had a call from a John saying the same thing. Sent an email to Alvin and tried to call John back, still nothing! So nothing has changed since the 1st review.