Summit Racing EquipmentReviews of summitracing.com

Here's my look at Summit, I purchased a starter it had a good price on May 20th. The page says it will ship from manufacter. I get a email stating the item hasn't shipped yet but they will let me know. After I get it I decided to ship it back. It gets there on 6/30. Now its July 8th, and I reach out about my refund status they check and say it wasn't scanned but they will process my refund. Issue is the item sat for days because someone didn't do they're job and I'm waiting for my money. Not a good look

They are a well established and well known legitimate company. I just recieved their catalog in the mail and was suprised to see it had about as many pages as a comic book. . It appears they have branched out into all sorts of different categories with just a little bit of each in their catalog. I think they should stick to what people know them for amd expect from them not camping and bicycle racks. I know what they are trying to do and they have alot more experience than I do in that business BUT I am the all important customer and my word is the final word and way it is. Its better to specialize in automotive performance parts if thats what your company is. Having all kinds of random products but not specializing in anything wont bode well for them.

This was a 5-star review. Then it became a 4-star review. Now it's 3. The trend is not good. There are still many good things about Summit. Customer reviews of the products they sell are posted whether they're good or bad; reading them is often helpful. Summit is clear and accurate about which parts they have in stock. They show realistic manufacturer ship dates. They charge me correct sales tax. They get shipments out as fast or faster than any competitor. They are very good about giving shipping updates. They have always been good about returns. They still have some employees who "get it"; one is named Elaine. Elaine fixes messes made by other employees. Now let's talk about the not-so-good things: 1) Their product recommendations are worse than useless. After multiple ridiculously-bad recommendations, I gave up completely. 2) Some of their employees should never be allowed within arm's reach of a phone. I'm still steaming over an episode where Summit made a mistake and sent me the wrong part, but the so-called "customer service" rep insisted that I had to pay for the replacement part. There was literally nothing I could say to change her mind. I got it resolved by asking to talk to someone else; I got Elaine, and she instantly agreed with me. 3) Too many times, I have submitted a product question and had it get rejected unreasonably. Recently I was trying to assemble a complete console for a 1980 Camaro. Summit sold such a console, but it had a note that said "some additional parts required for a complete console". So I asked what additional parts were required. My question got rejected because it "wasn't relevant". Huh? 4) Their CEO can't be bothered to reply to an email. I know he got it because it didn't bounce. The non-answer stands in stark contrast to a few other CEOs that I have emailed over the years. Every other time, it has led to a great conversation. 5) Sometimes product quality will disappoint you. I received a wheel today that had a bunch of very noticeable flaws in the paint. I can't believe they sent it to me looking like that. 6) Their so-called "Beat A Price Guarantee" is a joke. I called today to see if they would match Jeg's on the price of some coil springs. They wouldn't match it, let alone beat it. So what is the "guarantee" worth? Nothing. My first order from Summit was in 1989. I've spent at least $20,000 there, perhaps twice that. My Order History page for just this year lists dozens of orders. I've been a loyal customer, but today, when they wouldn't even match Jeg's on price, I realized that the loyalty is one-way. And it's just about gone.

I sfart ordering parts from summit since 1988. Their parts are okay. The only problem I have with them is, they have too much back orders.