stoveguard.comReviews of stoveguard.com

After 6 weeks of no one being able to tell me when my PRO cover would ship, i tried to cancel the order. No response from company. They are selling a $ 300 high end product, and think their customers are FOOLS ! Horrible non existent customer service. They never answer you, and if they do, they tell you NOTHING. I had to file a credit card dispute to get a refund !

I receive the Stoveguard Grip and trying it next day. Next thing you know it burnt and caused a fire. Had to put out the fire quickly. I emailed, called and left several messages and also left couple of messages on their chat but no reply for 7 days. Horrible customer support. I'm trying to get a refund and return. So far no luck.

I have called 4 times and emailed 3 times, I can’t get a customer service agent to return my call. The first time I used my stove guard pro it started on fire. I paid 300 for it. I’m very disappointed

I bought 2 Stovetop guard seeing their ads showing they can withstand heat and protect my stove from getting messy. In both occasions shortly within few months they are catching fire around the cutout areas where the burners are. I am extremely disappointed this units are not cheap. The last one I bought I paid $69 and the order ID is SG-SPFY-338280. I would like them to do something to make me happy and buy from them again.

I cannot recommend Stove Guard based on my experience. The stove protector I purchased caught fire during normal use the day after it was delivered. A product designed for use around a stovetop should not become a fire hazard after such a short period of time. I immediately contacted the company, reported the incident, and provided photographic evidence of the damaged product. Due to the safety concerns, I requested a refund rather than a replacement. Despite multiple follow-up emails and phone calls over several months, the refund has still not been processed. What concerns me most is not only the product safety issue, but the company's failure to resolve the matter in a timely manner despite having received documentation of the incident. Consumers deserve products that are safe to use and customer service that responds appropriately when serious safety concerns are reported.

First, if I could give zero or negative stars, I would. I ordered from Stoveguard and did not get it delivered for several weeks. Fine... But it was completely wrong with mismatched sizes of the burgers and huge (a couple of inches) gaps between the guards. After some communication with someone by email they sais they were aware of the fitment issue and working on a replacement. Several more weeks went by,with the same response. A few weeks after that i had enough and asked for a refund. They got approval for the refund, but did not actually refund the money. I eventually had to call my bank to get the funds reversed. Horrible experience, terrible company, bad business practice.

I ordered a stove guard that was a new model for them. I paid my $20 deposit and was told it would be about 3 months for them to make the new design, not a problem, I would wait. I ended up cancelling the order for the stove so I called Stove Guard to cancel my order with them. Customer service told me not a problem, they would cancel my order and refund my deposit. Three months later when they were supposed to have the new model ready, they charged my credit card for the remaining order balance and here's the kicker, they hadn't even made or shipped my product, they just charged my credit card. All of this after I was assured by customer service (I use that term loosely) told me the order was definitely cancelled. I called customer service 4 more times trying to get a refund for a product they never made or shipped on a cancelled order and every time I called I was told the refund would be processed and I would see it soon on my credit card statement. I wait another 6 weeks, still no refund. Call them again, promise it will be refunded, wait two more weeks, still no refund. Finally call credit card company to dispute the charge and when going through my credit card statements, I realized they never even refunded my deposit payment. Nightmare of a company to deal with if anything goes wrong with your order. When I do get a new stove, I definitely won't be buying their product, customer service and follow through are non existant.

Their "laser cut" Stoveguard pro did not properly fit my burners, leaving huge gaps for clean up. Also, a majority of the edges were not cut cleanly so they did touch the stove or other pieces equally causing a bowed fit. You'll receive some loose metal rings that are supposed to go around your burners, but they were all too large except for one of them. Packaging was horrible as well, barely taped up the box. Also, for what it's worth, the product is not rigid looking like it shows on their site, it's just as flimsy/flexible as the normal stoveguard grip, just a much thicker silicone.