stoveguard.comReviews of stoveguard.com

The laser-cut dimensions for StoveGuard Pro did not match my specific stove perfectly. The burner cutouts are too large and don't feature raised edges, liquids simply seep underneath the mat anyway.

We purchase our product in July 2025. (PO # available upon request). In general, we were happy with the product's delivery, fit and performance for a while. Then areas closest to the flames started to deteriorate, then to catch fire. When contacting their helpdesk, I could document the order date, when my check cleared but not the exact delivery date. It lasted just as long as the warranty period, give or take a week . Their offer to "assist in resolving the issue" was to sell me a new one at full price. No thank you.

The StoveGuard Pro is a joke. The fit looks like it was made by a middle school design class, or someone who had never seen the range that the product was designed for. Of the 3 sections, one is visibly shorter than the other two. The cutouts for the burners on all three sections for all 6 burners are slightly oblong, not circular, and the cutouts are not centered around the burners. The company's help desk states their design team did this purposefully due to burners being hotter on one side than the other. If this was the case, how should it be orientated on the range? No instructions for this were provided. Currently going through the refund process, which, thankfully, is working as advertised-so far. I sent the required 3 photos and was informed the design is correct. I asked for a refund and was emailed a shipping label. If everything goes according to plan we will be out the $15 "design fee" which I guess is a fairly cheap lesson for us. This company should not be in business. This is not a "Premium Product", it is a cheap piece of silicone material, cut to unknown specifications that does not properly fit.

Very poor service when it comes to getting a refund. Have been trying to get refund for almost a month. Have sent many emails and a phone call to get a refund. Finally have had to file a dispute with my credit card company. No refund as of yet.

Terrible customer service. This is really a case of caveat emptor. They send you a piece of plastic with poorly cut holes. They refuse to refund you all the money—these are over $100. They’ll give you a refund minus $15 and shipping if you cut up the mat. So not even environmentally and economically sensible. I would find another company. I bet anyone with some tools could make one that’s better.

More cooking debris both food and oil gets under the product made by Stoveguard then not having one. Product does not lay flat!

I put the model number in for my cooktop and it’s too big

I was upset due to wrinkles of the product and assumed it was magnetic for the amount I paid it should not be wrinkles I would not endorse this product to anyone