Story In SteelReviews of storyinsteel.com

Response from Story In Steel· Aug 8, 2026

Thank you so much for sharing your experience. We’re sorry the spacer arrived with a flaw, especially since the artwork was a Christmas gift, but we’re glad Nolan was able to respond quickly and arrange a replacement kit right away. We’ll be sure to share your kind words with him. Thank you for choosing Story in Steel! - The Story in Steel team.

Response from Story In Steel· Aug 8, 2026

We sincerely apologize that your order did not arrive by the promised Christmas delivery date. We take full responsibility for failing to meet that commitment and understand how disappointing this was, especially if the item was intended as a Christmas gift. This is not the experience we want any customer to have. Please share your order number with us through Trustpilot so we can review what happened and work with you directly to make this right. - The Story in Steel team.

Response from Story In Steel· Dec 30, 2025

Thank you for sharing this with us. We’re truly sorry for the loss of your beloved dogs. It means a great deal to know that the piece honored them so well and that their likeness and spirit were captured in a way that felt right to you. Creating meaningful, lasting tributes is one of the most important things we do. Thank you for your kind words and for trusting Story In Steel with something so personal. We’re honored to be part of their memory. -Story In Steel team.

Response from Story In Steel· Dec 26, 2025

Thank you so much for your kind words. We’re honored you chose Story In Steel for such a meaningful milestone, and we love that you embraced the tradition of an 11th anniversary steel gift. Creating custom, one of a kind pieces that tell a personal story is exactly what we’re about, so it means a lot to hear that the experience and craftsmanship stood out to you. Thank you again for trusting us with something so special. We wish you and your wife many more wonderful anniversaries ahead. -Story In Steel Team.

Response from Story In Steel· Dec 26, 2025

Thank you for sharing your feedback. We’re very sorry to hear about your experience, especially given the circumstances surrounding this order. This is not the experience we want for our customers. We will be reaching out to you directly to review the details and investigate what happened so we can better understand and address your concerns. - Story In Steel team.

Response from Story In Steel· Dec 25, 2025

Thank you so much for your kind words. We’re truly happy to hear that the piece exceeded your expectations and that you loved it. Creating meaningful, one-of-a-kind pieces is exactly why we do what we do. - Story In Steel Team.

Response from Story In Steel· Aug 8, 2026

We’re sorry you were left without a response, particularly when you were trying to confirm a promised delivery date. You deserved a timely and straightforward update. We understand how frustrating this experience must have felt. Please send us your order number through Trustpilot so we can investigate the communication failure and provide you with a clear update and resolution. - The Story in Steel team.

Response from Story In Steel· Aug 8, 2026

We’re sorry the wait caused concern about your order. We did respond to your messages, though we recognize that our updates may not have provided the clarity and reassurance you needed during the busy holiday period. According to the tracking information, your order was delivered in time for Christmas. We’re glad it arrived before the holiday and appreciate your feedback about the communication experience. - The Story in Steel team.