Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
176 reviews
Story In SteelSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In Story In Steel, we give your home decor that special, personal touch. We believe in making every item a reflection of your unique personality. Our lovingly crafted designs, from innovative steel portraits to striking decor pieces, are all about making your space uniquely yours.Our exciting product range has something for every taste and style. From metal signs with your family name to classy monograms, custom metal portraits that tell your story, and car silhouettes for the auto enthusiasts, each piece is a conversation starter, adding that wow factor to your home. Happiness is at the heart of what we do at Story In Steel. We are committed to innovation, quality, and artistic excellence, ensuring every creation brings you 100% satisfaction. We’re here to revolutionize your space with creativity and heart.
Story In Steel (storyinsteel.com) has 176 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
176 approved reviews, newest moderated first
The actual product came out exactly like the marketing showed it would. We love our art artwork.
By Aaron M.
Response from Story In Steel· Sep 24, 2026
That is exactly how it should be. No surprises, except perhaps how striking it looks in person :) We’re so glad you love it! - The Story In Steel team
The work is exactly as the proof shown in the email. I think the Story in Steel captured the moment of our wedding quite well. The customer support was great and truly helped me reconcile an accurate time frame from production to delivery. I should have ordered it sooner to coincide with our actual anniversary date but that was on me. I'm very satisfied with the piece and now have to decide whether it should hang on a wall in our Denver condo or our Palm Desert home.
By James F.
Response from Story In Steel· Sep 20, 2026
Thank you for trusting us with such an important memory. Whichever home wins, we hope the piece earns a favorite spot on the wall! - The Story In Steel team
The sawtooth hanger pulled out of the frame within 24 hours of hanging the picture. The steel picture is too heavy for the small screws that are used along with a dab of glue. The picture frame fell, gouged the wall, and then the steel picture separated from the frame and the sharp corner gouged my new vinyl floor. Poor construction design.
By Todd S.
Response from Story In Steel· Sep 19, 2026
We are deeply sorry. This should never have happened. A wall-mounted artwork must remain secure, and we take both the mounting failure and the resulting damage very seriously. We will contact you immediately to arrange an appropriate resolution. - The Story In Steel team
Product was high quality and very well done.
By steven P.
Response from Story In Steel· Sep 19, 2026
Thank you! Turning a personal photograph into steel requires precision at every step, so hearing that the quality and craftsmanship stood out means a great deal to our team. - The Story In Steel team
Easy to use website. Arrived in the general time frame listed on line. Nice you get to see and approve the rendering before purchase. Very well packaged.
By Richard G.
Response from Story In Steel· Sep 19, 2026
Personalized art should feel exciting, not uncertain. That’s why we keep the ordering process simple, let you review and approve the design before production, and package every piece with care. We’re delighted the entire experience lived up to your expectations. Thank you for choosing Story in Steel!
I was very happy with the final product. The quality and how the print transferred into a dimensional product. The production process was a bit long but it did make it before the date I wanted.
By Michael M.
Response from Story In Steel· Sep 19, 2026
Your very first photo together is exactly the kind of memory that deserves a place beyond the camera roll. We’re delighted the depth and craftsmanship of the finished piece impressed you, and we appreciate your patience during production. Most importantly, we’re glad it arrived in time for the date that mattered. - The Story In Steel team
The product is great. Shipping took 6 weeks and I missed her birthday.
By Ivan R.
Response from Story In Steel· Sep 19, 2026
We’re glad you love the finished piece, but a great gift should also arrive in time for the moment it was meant to celebrate. We’re truly sorry we fell short on timing. We’ll contact you directly to review what happened and work toward making this right. - The Story In Steel team
Excellent product and service
By RB
Response from Story In Steel· Sep 17, 2026
A beautiful product and thoughtful service should always go together. We’re delighted you received both. Thank you for choosing Story in Steel!
