Best BuyReviews of stores.bestbuy.com

Unable to connect to the store directly the AI agent is as helpful as fire ants on a dead hog. When you do connect with alive agent they are unable and unwilling to escalate the thier supervisor or to specific store to speak directly to a live person. Taking the person out of customer service leaves us with no option but to drive to the store directly. Spend your money elsewhere and don't expect any live help from local customer service agents. They sold out to the robots and off shore call centers.

Best Buy advertises products at a certain price, but just before checkout, they raise the price. I have screenshots to back this up. The item was in my cart at the advertised price, but when I went to pay, the price had increased (not due to tax). It was a significant increase, a whopping 40%. I reached out to Best Buy, and they explained that the price had gone up while I was trying to complete my purchase, leaving them powerless to help. The representative I spoke with acknowledged my frustration, but mentioned that their manager insisted I would have to pay the new, higher price. This is just one example of the numerous instances of poor customer service from Best Buy, prompting me to end my relationship with them and their Blockbuster-esque treatment of customers. They seem to think they are too large to fail, disregarding the impact of one customer in the larger context. This is a dreadful company with no moral compass, and I look forward to witnessing their decline into the same misguided path that Blockbuster followed. There used to be over 5,000 Blockbuster video stores; now, there is only one. Best Buy has just over 1,000 stores (as of 2026). They have also failed on an international scale, similar to Blockbuster, and soon we Americans will see what this company truly is and stop falling for their shady practices

Don’t believe anyone you talk to. They give the wrong information to get you to make their life easier and at the end you spend more money. Do not buy with a promise of a price adjustments because they do not honor anything they say. And if you ever have issues, do not talk to Luis Reyes or his supervisor Maria. They just repeat the same prewritten script over and over and ignore Best Buy’s responsibility to their customer. I will not shop there again. I can see why they are losing business.

When I bought my tablet, they asked if I wanted to join Best Buy to get discounts. I said ok. Little did I know that they were signing me up to open a new credit card! By the time I figured it out, I just went with it, but I would never have chosen to do that. They wanted my social security number, three times, my driver's license, three times. Then, I went online because I wanted to know how to pay my credit card bill. Impossible! I haven't received any credit card in the mail or any account number. Impossible to talk to a human being. So I went to the Best Buy in Union Square, New York, and paid my bill by cash to a human being. But the website still says I owe the full amount! I called robot telephone number several times to close my account (because the only way to escape the labyrinth of their Automated Telephone System they are so proud of is to hang up and start over). The robot said I successfully closed my account, but what about the remaining balance which the robot said I owe but which I don't really owe because I paid it by cash in person? I hope this thing doesn't come back to bite me, with Best Buy saying I owe money! Plus the deceit of tricking me into signing up for a credit card! Deplorable! I HATE it! This whole experience is everything I hate about Big Business, impersonal robot phone systems, live customer service people who don't know or don't have the power to solve problems. I would give them a negative 10 rating if I could. And I will on TrustPilot.

So, who wouldn’t want to be a customer at Best Buy? It is the only place where the service and consideration of their customers are the LAST thing of importance to the store owners! Where you know from day one your time and life are worthless to the store owners. Where the employees ride rough-shod over the customers and do whatever THEY wish to do with there time while on duty, even not show up, lie, just simply dehumanize the customer and literally spit into their faces! Oh, yes, and be able to enjoy the knowledge that the employees can jump up and down and smash the customers as often and as long as it pleasures them!?

TERRIBLE. Salesguy sold us inappropriate stackable washer and dryer, for my home. Never asking for drain depths for ventless hose. Needless to say, clothes never dried. This was following their installation contractor's SHOVING a hose into my wall, causing a flood in my townhouse. Months of back and forth with their insurance to reimburse us for the water restoration people to come out for damages!! Baseboards removed, GIANT, noisy dehumidifiers... A complete Disaster. Stay away from Best Buy, unless you're looking for a phone, or TV. HORRIBLE.

I'd like to find another store in America that has a 14 DAY return policy... even for COMPLETELY unopened items that are not electronics WITH THE RECEIPTS. This is exactly why people do no go to stores like this and SHOP ONLINE. I hope Best Buy continues to close stores. I bought a two TV mounts, not knowing which would work. When I tried to return the one I didn't use, they told me I was outside of the 14 day window and would not even offer store credit for something that was completely unopened and even had the receipt. WHAT A JOKE

I went into BB to get a round battery for my PC. There were very few employees and as I approached Nick at the registered, I inquired about where the batteries were. He directed me with little interest to a rack to the left of the front entrance where there was only one pack of 4 of the 2032 batteries left. I wanted to buy only one but since their rack was very low. I think their supplier must not care to make money, having a large selection or the section manager didn't care as well? I live 25 minutes east of the store so I wanted to make sure these batteries had a good charge on them. As in some cases, I would have to drive back if the batteries weren't any good! I asked Nick if they had an ohm meter to test the the items, and he didn't know and in fact, wasn't aware what an ohm meter was. An electronic supermarket as this, not to have an ohm meter sounded kind of lame. I asked Nick to check with someone at the Geek Squad, he did but didn't have anyone available. Instead he called someone I thought (GIGI), would know and after speaking with this young lady, I was told the batteries they would get from their supplier were kind of big and came in a large box. I had to explain to her, the batteries I was looking for were not as big as she assumed I needed. I asked her if she was talking about a Laptop Battery which she then realized her assumption was incorrect! I find the lack of communication today, lacks a lot of work just about everywhere. I was 25 years a Maintenance Specialist in the USAF, and when communication isn't effective repairing airplanes, people can die on the ground. I guess as critical as it may sound, in retail, if customers don't helped as expected, the CFO will have to answer to the share holder for loss in revenue! Glad is not my problem, cause I don't like to loose revenues from this lack of responsibility!