Hollyland TechnologyReviews of store.hollyland.com

Eins meiner Mikrofone ist noch in der Garantiezeit defekt und ich habe zweimal per Mail um Ersatz gebeten und versucht in München anzurufen. Keine Antwort. Kein Service. Kein Ersatz. Genau wie bei allen möglichen anderen Kunden.

I’d heard of this brand from a friend who recommended it by saying how trust worthy their products were. And that I cannot comment on as their products simply haven’t arrived, nor have I received ANY information on shipping. The website stated 2-5 days for UK shipping and it is now day 12 where I have attempted to reach some kind of customer service for the 3rd time. They don’t have a number you can call, just an email address. When purchasing products from them, I would recommend using third party sites such as B&H (although American they do ship faster than Hollyland uk.)

I really didn't want to write a review like this, but I've run out of options and I want other people to know what happened before they order here. I ordered microphones from this store. I even paid extra for shipping insurance because I've had problems with deliveries before and wanted to be safe. That turned out to be pointless. When I placed the order I made a small typo in my address. Ok, that one is on me. But after that nobody told me anything about when the delivery was coming. I got no date, no time, no message, nothing. I was just checking the tracking every day and waiting. So when the courier came I wasn't home, because how would I know to be home? As soon as I saw the failed delivery I tried to fix it. I called the delivery company 3 times. Every time they told me something different and in the end they said they couldn't do anything. I went to the post office myself hoping I could just pick it up there, and they couldn't help me either. A few days later tracking showed the package was returned to the seller's warehouse. So now the store has the microphones back and they also still have my money. I have nothing. At first I thought it would be fine. I wrote to their support and they actually answered me, and I explained everything. I thought they would just resend it or refund me since the package was already back with them. Then they just stopped answering. After a while I saw they closed my ticket. They never solved anything and never told me why it was closed. Since then I've written to them 5 times. Not one reply. I filled out the contact form on their website too and still nothing. I looked everywhere for a phone number so I could at least talk to someone, and there isn't one. There's no manager and no contact person, only a form that goes nowhere. I saved up for these microphones for a while, and it really hurts to lose that money like this. I wasn't asking for anything crazy. They could send them again to the right address and I'd even pay for the shipping again, or they could just give me my money back. The package is sitting in their warehouse, so it wouldn't cost them anything to fix this. They just decided to ignore me. And the insurance is what makes me the most angry. I paid extra specifically for situations like this. What is it for if they won't even answer me when something goes wrong? It feels like they just take the extra money and that's it. Please think twice before ordering here. If everything goes perfectly, maybe you'll be fine. But if anything goes even a little wrong, you're completely on your own and nobody will help you. I really regret buying from this store and I won't be buying from them again. If they ever actually reply and fix this I'll update my review, but at this point I don't expect it.

DO NOT BUY IF YOU HAVE AN iPAD — USB-C RECEIVER DOES NOT WORK I purchased this Hollyland microphone system specifically to use with my iPad, and unfortunately the USB-C receiver does not work properly with it. The microphones themselves are NOT the problem. They work perfectly with my iPhone when I use the Lightning receiver. The issue is specifically the USB-C receiver with an iPad. I tested it on my own iPad and then on my husband’s iPad to make sure the problem was not just my device. The exact same issue happened on both iPads. I contacted Hollyland support and went through extensive troubleshooting. At first they suggested that maybe the microphones were muted, which they were not. They eventually sent another USB-C receiver and told me it had been tested and was working properly. When I specifically asked whether they had actually tested it on an iPad, they admitted that they did NOT have an iPad available to test it. Instead, they tested it on a MacBook Pro, a Windows 11 laptop, and an iPhone 16. That does not address the problem, because my issue is specifically with iPad compatibility. What makes this even more frustrating is that after all of this, they simply closed the case even though the iPad issue was never actually tested or resolved. I also previously had this microphone in my TikTok Shop, but I removed it because I do not feel comfortable recommending a product as iPad-compatible when I personally tested it on two different iPads and it did not work. DO NOT BUY THIS IF YOU PLAN TO USE IT WITH AN iPAD. The company needs to properly test this receiver with actual iPads and clearly inform customers about compatibility problems before selling it as compatible.

Completamente horrorosa la experiencia. Compré un Lark M2, viniendo de unos similares de otra marca. El sistema de cancelación de ruido horrible, hasta mis pisadas se escuchaban en las grabaciones. Y la calidad de sonido bastante normal, tirando a mala, al menos comparándolos con los que tenía de otra marca, que encima eran mas baratos. Luego, encima me vinieron con signos de haber sido usados, siendo un producto reacondicionado con total seguridad. Obviamente procedí a devolverlos y me tuvieron durante dos semanas intercambiando mensajes a diario, poniéndome pegas por todas partes. Me pidieron explicaciones concretas, fotos, videos y de todo, varias veces. Al final, conseguí devolverlos pagando yo los gastos de envío. Me parece absurdo que en pleno 2026 me hayan hecho tan difícil la devolución, cuando literalmente me llegaron a casa, los probé durante 10 min y solicité la devolución el mismo día que los recibí. Jamás voy a volver a comprar absolutamente nada de la marca, ya solo por el servicio y el trato que me han dado. Por cierto, los compré directamente en la página oficial de la marca.

I happily pre-purchased a 4x Lark Max M2, after owning the M1 for over a year. 29/7, the day of my purchase, was when my joy began to decline. The expected shipping date advertised was 7/31, even though it wouldn't ship until 8/16. Updates were not posted until it was shipped. Upon arrival, I discovered that no earpiece is included and that it is only with one specific set, something that is not very clear on their site or in their marketing videos. They also informed me that it will only work if I exit 4-player mode and purchase it for $62. Next, I head out on the road and take the new set in my camera bag. The zipper on the cloth bag holding my pre-purchased Lark Max M2 broke at the beginning of several weeks of travel, meaning two of the mics, the charging case and cords are not secured. $500 is not secured. I return from travel and write to them on 4/11. They ask me for proof of purchase even after I reply with the link in their receipt, which also lets me view my private information on their site. They then ask me to fill out a report to get a quote to have the product replaced. I pressed them to replace the bag at no cost. They agree if I provide a photo. I do. Then they request a video of the bag, which I narrated with my deepening frustration at the hoops I'm needing to jump through to get the bag replaced. I note that I recently had a similar issue with another company, and they immediately shipped a replacement at no cost. They acknowledge my frustration by now requesting I leave them a positive review on TrustPilot, after which, verifying, they will grant me a $10 gift certificate - unsure for what. This is because, after all of this unnecessary communication, they have determined they will not replace the bag as it is outside the 90-day warranty period, which they have failed to mention until now. I still won't have a bag, as they don't replace or sell those. Usually, this wouldn't be an issue; however, without this bag, there is no way to carry two of the tiny microphones, the cords, or the charging case. $500 worth of equipment unpackaged. Gone is the nice, neat and simple package of the M1. Lose the bag on this M2 x 4, and it can turn into an x 2 pretty quickly. Gone is my trust in Hollyland. Gone will be my future business. I can't imagine if I had an issue with the technology what the experience would be after my issues with their shady marketing, warranty and service.

You sent me the wrong stuff and ignored my email what good are two double ear primary c1 pro headsets with a c1 hub.

I placed an order back to back and only one order is showing up but the purchase did in fact go through. Shipping information is difficult to navigate and poorly shown and hard to find