Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
724 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Storage King USA Self Storage, we are dedicated to finding new and innovative ways to meet all your storage and space requirements. Our professional & knowledgeable staff, convenient locations, modern facilities, convenient truck rental and competitive pricing are keys to customer satisfaction. We strive to be both sensitive and attentive to your storage needs and work hard to maintain a clean and secure environment for your belongings. At Storage King USA, the customer is always King!
Storage King USA (storagekingusa.com) has 724 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
724 approved reviews, newest moderated first
Unit was dirty with leaves and sand and dirt. Also the door gets stuck open due to a metal strip getting caught on the door latch. Opening and closing the door is not as easy as lifting it up. You have to battle the metal hitting every part of the door.
By customer
Units are awesome and so is management.
By customer
I am very impress with the customer service provided by Storage King, they are honest, kind and respectful, I appreciate this Company.
By John
Chaos! CONFUSION! Lies! Ever since they took over from Prestige Storage in Titusville Fl., It has been terrible! (i miss the past ownership & manager-it was an independent business) The new manager on site has been pressuring me to sign a lease she claims is WORD FOR WORD the same lease that was in place when I originally signed, (it is not) Then, she either flat out lied to me several times and cannot remember her own B.S. or is totally INCOMPETENT!!! First, over a rental truck situation-totally lied & was clearly overwhelmed for her position, then on the pricing for my storage unit, then on the due date for my storage unit. Hey, a trifecta! It is obvious what is going to happen, They want our signatures on their shrouded & carefully worded lease that allows them to raise our rents incrementally at their predetermined intervals without much notice! That is what these unsympathetic, CORPORATIONS do! I hate when corporations take over small business! We are NOTHING to them! ALL THEY CARE ABOUT IS THEIR BOTTOM LINE!!!!
By Wonder M.
Response from Storage King USA· Oct 8, 2020
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We would like to have the opportunity to speak with you regarding your concerns. Please contact us at [email protected]
Only one issue, I wish they would have told me about the proof of insurance earlier... I could have brought it with me
By customer
Very friendly- easy to work with & timely. I called from out of town & she had a unit waiting on me when I arrived. Prices were great.
By Rose S.
I responded, your manager Lenny took care of all that was needed perfectly and timely. Jeffrey
By Jeffery
The team was nice in Fort Lauderdale and helpful considering I showed up in the middle of a pandemic with my move and had a flight to catch in short order!
By G-C C.
