To err is human, to set it right fast is divine!
Ordered 2 of the FlightPro Travel Crew4 22" bags for use as passenger carry-ons. The Stop-Over Store accidentally sent the Expandable instead of the regular model of Rollaboard. Then I discovered that the 22" is too tall for the American and Alaskan airlines restrictions. I called, and they immediately apologized and offered to send the non-expandable. When I explained my need for the 20" instead of 22", they said no problem. Within about 5 days I received the desired 20" bags, and a free return shipping label for the first 2 bags. They also credited back to my card the difference in price. Anyone can make a mistake occasionally. What matters then is how well they correct it. This store was exceptionally nice and fast in setting things right!!! I'd definitely do business with them again.
By Edwin H.