It was quick and efficient
It was quick and efficient
By Stan K.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
3,953 reviews
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Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
3,953 approved reviews, newest moderated first
It was quick and efficient
By Stan K.
I called twice to check on status of my background, both times I was greeted by an exceptionally sweet rep who took the time to verify me and then gave me stats. Thank you for a great and pleasant experiemce
By Cynthia P.
The Agent (Female) was very patient and helpful and got me through the issue I had in one try and fast, She was Awesome!!! Thanks very much.
By Jamie P.
Paul was very polite and helpful if providing me the information I had requested and informed me that unfortunately the BC was taking longer than expected and apologized for the inconvenience and assured me the your team was expediting the process and I should have an answer by Tuesday the 27th I believe
By Corey C.
It was great!! thank you very much!!
By Alejandro
5 star because I had to stop many times to find information and it never timed me out!
By Ange
Very Fast , Very , Efficient , Very Dependable ,Thank You ,
By Gregory P.
I was able to contact Sterlingchecks for questions about my background check process no problem- the contact information was clearly provided via email at the end of the sign up process. I was able to speak to a live agent (Sarah) with minimal waiting (Under a minute!) and she handled my call like a pro. I felt like my information was safe, and the process was as transparent and efficient as it could be. Sarah was wonderful at being empathetic about my anxieties and handled checking my file efficiently and kindly until all my questions were answered and handled any additional questions I had perfectly. 10/10 in customer service experience for sure! I hope her manager sees this and knows what a great job she does for the company!
By J. S.