Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,953 reviews
Sterling, A First Advantage CompanySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
3,953 approved reviews, newest moderated first
I had been sent to a location for a drug screen. Unfortunately, that location was closed. The customer service representative quickly found the closest alternative location. I was able to complete the drug screen that day.
By Randy A.
The representative I spoke with he was patient with me. His goal was to answer all my questions and give me the answer I was looking for. He was very friendly
By Salone J.
Overall wonderful experience. Agent helped me with my problem. I want to highlight few things here for improvement. 1) Poor voice call quality, phone got disconnected two times. 2) One of the agent asked me for sensitive information to locate my record. 3) My ticket got expired before the committed time.
By DG
Paul was helping me and after a quite lengthy time on hold, the phone was disconnected. Needless to say I was very upset since I had to start all over with calling in again. I was able to complete my task with a "new" representative. Paul called me back and sent a follow up e-mail with an apology for the technical difficulty. I was very impressed he took the time to apologize knowing how busy his day must be. thanks to Paul!
By Veronda O.
I want to thank Associate "Rudy he was patient courteous with me my internet was not on and he helped get thru this Thank you RUDY for your patients with me
By Jennifer L.
Agent was knowledgeable and understanding. Successfully assisted with problems with payment. All done and a very good job.
By William S.
It was good customer service when I call it couldn't be no better
By Rodney W.
Great customer service
By Jeremy G.
