Some communication issues where my…
Some communication issues where my emails were not replied to but customer rep was very helpful when i emailed directly
By DANIAL S.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
3,953 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
3,953 approved reviews, newest moderated first
Some communication issues where my emails were not replied to but customer rep was very helpful when i emailed directly
By DANIAL S.
Got the answers I needed even if it didn’t resolve my issue it would be resolved on my employers side
By David S.
Helpful with information requested and quick response time on background check experience
By kelly B.
Fast, prompt, professional, and had manners
By Isaac E.
They were through and upfront. I understand the information requested was needed. It was an error on my part. I misunderstood and am happy to have everything straightened out.
By Scott K.
Sterling exceeded expectations with their thorough and efficient background screening services. Professionalism, accuracy, and exceptional customer service make them the go-to choice in the industry. Highly recommended!
By Angel N.
The associate was very helpful and answered all of my questions right away. They were knowledgeable about their process.
By ANDREW
The person helping me with the service Is awessome and we wait for 5 minutes for the result . It's very quick service . Good job .
By RAQUEL V.