Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,953 reviews
Sterling, A First Advantage CompanySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
3,953 approved reviews, newest moderated first
Had issues completing sign up from the beginning, they were asking for documents that I just didnt have or ever had, contacted customer services who answered promptly and seemed to deal with my issue quickly, still waiting to progress further, but otherwise good communications.
By Emma D.
Overwhelmed with the quick turnaround time for all queries raised
By Kalyan Ram S.
Good customer service
By Ethmad A.
Very nice service over the phone
By Driver
Really helpful service from the customer service agent.He went above and beyond to ensure my account registration was complete and solved all the issues I had initially.Highy recommend.
By Thec07
GREAT HELP, GOOD CUSTOMER SERVICE
By Joseph V.
Professional staff, fast response and good app
By Mr Florin-Aurelian P.
Very good to response that all questions that I had.
By Rui Miguel C.
