Very good customer service
Very good customer service
By Muhammad B.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
3,953 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
3,953 approved reviews, newest moderated first
Very good customer service
By Muhammad B.
The customer sales agent i spoke to was helpful and handled my call well
By Thad C.
Excellent service, clear advice
By Lux
So many questions asked, employment gaps, my previous employers asked if they would rehire me (even though it’s been almost a decade!), my HR department has been copied in over voluntary work I did… it’s very invasive and time consuming (about 7 emails sent asking for more documents like employment contracts and employment letters- most of which I had to dig out) if you’ve had several jobs/experience positions within their time frame. Stressful too. Update; I’m less than a week away from my start date and guess what? Nothing. They asked for more documents which I’ve promptly and desperately provided despite me needing time off for my eye surgery. I do not know what will happen if my employer cannot verify my employment. There is little help for candidates and this sham of a company refuses to give you, the candidate whose details they have requested, and information back! Every time I seem to speak to someone who doesn’t really know how to do their job or has terrible reception. Or both.
By Lex L.
All went well.
By Pablo G.
Very helpful and quick service. Very kind and concerned. Figured out my problem quickly and handled it accordingly. Zero issues!
By Luisa R.
The process was very smooth and not time consuming.
By RICHARD H.
Professional and helpful
By Jerry C.