A pleasant experience
I had a pleasant experience with Sterling and appreciated the professionalism and the quick reply to questions asked. My representative was friendly and engaging.
By Karen D.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
3,953 reviews
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Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
3,953 approved reviews, newest moderated first
I had a pleasant experience with Sterling and appreciated the professionalism and the quick reply to questions asked. My representative was friendly and engaging.
By Karen D.
The form is very understandable. I just had some difficulty on the concept of "activity" and the corresponding section at the end of the first page. Indeed, I am currently unemployed and I did not understand that the concept of "activity" also covers periods without activity/work. The customer service could clarify by phone. With my thanks!
By Murielle D.
Awesome team.
By S V.
The customer service representative that I spoke with gave me very accurate information and helped me greatly to get things accomplished so I could get my background check done. I would recommend this company to anyone needing to hire someone for background checking.
By Card
Sterling was very helpful when I had questions regarding my employment verification paperwork.
By Laura C.
Convenient to use.
By Jerick D.
While filling out my profile I ran into a problem while signing into their system. Upon contacting customer support, they were extremely helpful and guided me swiftly through the process. They even followed up a short-time later to make sure ther were no further issues. I highly recommend Sterling.
By Kenneth G.
process has not finished yet, but sterling handled everything professionally and cordially.
By Mitch S.