This is a great company process of…
This is a great company process of inputting info is long, but the service and customer service is outstanding!
By Rafael J.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
3,953 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
3,953 approved reviews, newest moderated first
This is a great company process of inputting info is long, but the service and customer service is outstanding!
By Rafael J.
Great customer service.
By Jalen S.
Horrible company, Don't communicate, I was told I would receive emails from supervisor and got nothing. Was told it takes 3-5 business days and it been 9 days I have lived in one city and they take 9 days to do a state background check, My start date was pushed back twice waiting. Be prepared to wait over 3-4 weeks. My suggestion is to go elsewhere for a background check because this company will take forever and have your start date pushed back which has never in my life happened until I have dealt with Sterling. Save yourself the headache and stress and look else for your screening. If you want multiple start dates and headaches then here is the company for you.
By Marcus
Response from Sterling, A First Advantage Company· Feb 21, 2023
Hello. Someone will be in contact with you as soon as possible to discuss this.
Quick support
By Deepak K.
Very pleasant experience, sophisticated way to upload required documents with clearly articulated details. Thanks!!
By Sant V.
The customer service was great. She answered all of my questions and she took time to make sure that I was comfortable with the feedback that she gave. Very professional.
By Christy H.
The best and more profesional company they have high standards for customer service communication they are number 1 and they specialize on what they doing .
By customer
My issues were resolved in a timely manner
By Jerri M.