The CSR was very well trained &…
The CSR was very well trained & accomodating!
By Morris G.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
3,953 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
3,953 approved reviews, newest moderated first
The CSR was very well trained & accomodating!
By Morris G.
I had thought I had submitted my background check a month prior from my hire date but it didn't go through. I only had three full business days left to get done. The representative was very helpful and said she would note the urgency on getting it done by the due date. I was so thankful it was done in two days.
By Margarita O.
I had a great experience with Sterling. The staff was very helpful & polite. If I had any problems, they were quick to respond.
By Cherry C.
Question answered
By Dwayne
Great experience
By Heda B.
Quick service with little wait time
By NB
I appreciate how the website's instructions were easy to read and follow. I did have weird issue where I couldn't reach the submission page after completely filling everything out. Fortunately, since signing out of the website and signing back in solved the problem, I only removed one star. Overall, Sterling provides good service!
By Mr. B.
When Nathan Ayala kindly helped me with accessing to your system, I felt your esteemed company is really great because I needed the back ground check to be finished within the limited days.
By Takeshi U.