My problem was I did not follow EXACTLY…
My problem was I did not follow EXACTLY the instructions correctly. Once I received my form back twice I finally contacted the support team and she was EXCELLANT at guiding me thru the process.
By Kevin P.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
3,953 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
3,953 approved reviews, newest moderated first
My problem was I did not follow EXACTLY the instructions correctly. Once I received my form back twice I finally contacted the support team and she was EXCELLANT at guiding me thru the process.
By Kevin P.
Every time I contacted Sterling with any doubts I received a fast response and with clear information. That is one of the most important action when we are in touch with someone, we have a question, and we like to have an answer as soon as possible. Thanks
By Luis S.
The pre employment process has went smoothly and everything was done with such care and ease.Thank you Sterling for job well done!
By Jeffrey S.
Very efficient and professional.
By Jennifer O.
Whenever I call, they professional and very thorough.
By ADEKUNLE A.
great customer service.
By Joel N.
So far everything is good and no comments regarding the service.Thank you
By Dharvinesh R.
It was a very easy process because everything was easy to understand and very detailed. I have a background check in the past with Sterling and they are very hands on and available to assist with any questions or concerns. Great service.
By Natasha R.