Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
183 reviews
StepUP Stair PartsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
StepUP Stair Parts design and handcraft the highest quality Metal & Wood Stair Parts at reasonable warehouse prices!All Stair Parts are ready to install; find our volume pricing discounts and FREE Shipping offers. Proudly Made In America, Crafted by Skilled Amish Carpenters.At StepUP Stair, we provide the right staircase parts you need the first time! With our highly trained personnel, we take the time to get it right. We pride ourselves to step you though the process from Envision to Reality; the StepUP difference!StepUP envisions…StepUP creates…StepUP beautifies…StepUP is Stair Parts Imagined!!
StepUP Stair Parts (stepupstair.com) has 183 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
183 approved reviews, newest moderated first
You had a stair part know else had at a good price, shipping made it pricey but worth it. Thank you
By Gregory F.
Response from StepUP Stair Parts· Apr 2, 2024
Appreciate your stair parts purchase, Gregory! We strive to provide a comprehensive product selection at reasonable pricing with on-time delivery. Please know that our shipping includes handling and processing fees.
The product was excellent quality, and customer service was amazing! This is definitely a company you can trust!
By Janet S.
Response from StepUP Stair Parts· Mar 2, 2024
We thank you for your review and the confidence placed in StepUP Stair. We highly value our superior value and quality of stair parts along with our customer service for our customers. We always love to hear from a pleased customer! Our hope is that a happy customer shares their experiences.
Liked product. Disliked shipping charge being equal in cost to product itself.
By Thomas L.
Response from StepUP Stair Parts· Feb 26, 2024
We thank you for your review and multiple orders, Thomas. We highly value your overall comments. Please know that our shipping cost includes handling and processing costs needed to ship both large and small-sized orders safely. Our goal is to serve every customer with our high level of stair expertise coupled with our premier grade of stair parts with reasonable pricing.
The beech handrails I ordered look absolutely perfect and got to my house in record time. Great work!!!
By KARL-HEINZ F.
Response from StepUP Stair Parts· Feb 16, 2024
Thank you for your kind remark about our quality and workmanship, Karl! Particularly, we hope the value from our Made in the USA stair parts was shown through and through. We hope that you will share with others about StepUP Stair with the beautiful railings in a timely manner that were provided.
Exceptional customer service!!! Excellent quality product. I totally recommend this company.
By Lediane G.
Response from StepUP Stair Parts· Jan 15, 2024
Lediane, we thank you for the review about your overall experience with StepUP Stair! We highly value our customer service with our clientele, along with our top-rated stair parts, to provide exactly what you needed to redo your stair railing.
Customer Service and quality of product was excellent!
By Amona
Response from StepUP Stair Parts· Jan 15, 2024
Thank you for the review about your overall experience with StepUP Stair! We highly value our superior value of stair parts along with our customer service we strive to provide with each of our customers.
the newel posts i ordered and railing are great. i ordered the solid walnut, they are terrific quality, solid walnut, high-quality and well crafted!
By Matthew O.
Response from StepUP Stair Parts· Jan 9, 2024
Appreciate your stair parts purchase, Matthew! We strive to provide to best in quality for all our stair parts. We value your confidence in StepUP Stair with outstanding products coupled with quick service day in and day out!
Just before the holiday break the StepUp elves hustled my order out and it arrived in two days! Thank you so much!
By Dee
Response from StepUP Stair Parts· Jan 9, 2024
Appreciate your stair parts purchase! We strive to work "like elves" to get your order out prior to Christmas, as we said we would strive to do. We value your confidence in StepUP Stair with outstanding products coupled with quick service day in and day out!
