Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
2,890 reviews
StepprsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Stepprs: Comfort That Never Quits At Stepprs, we believe comfort is a right—not a luxury. We've spent years perfecting insoles that do what others can’t: deliver real relief, all-day comfort, and turn your old shoes into your favorite pair again. Our best-selling Massage Insoles are trusted by people who work hard and stay on their feet: nurses, warehouse workers, athletes, dog walkers—you name it. Whether you're dealing with plantar fasciitis, arch pain, or foot fatigue, Stepprs are designed to keep you going with shock-absorbing bubbles, odor-fighting tech, and built-in arch support. Every pair fits into any shoe and lasts over 12 months. With a 100% Satisfaction Guarantee and thousands of 5-star reviews, we stand behind every step. ⚡ Now's the time: Up to 60% Off While Supplies Last! ⚡ 🎯 Claim Your Discount Now
Stepprs (stepprs.com) has 2,890 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
2,890 approved reviews, newest moderated first
At the beginning I ordered the wrong size and even though they didn't have to they sent me the right size. That's exceptional service 👏 I've been using them in all my shoes and boots, what a difference they make . I'm on my feet all day and now at the end of the day my feet are still comfortable. My wife is using the ones that I ordered wrong and she loves them . I have nothing but praise for this product and the service. Thank you 😊
By Daniel
Not meant for heavy built people as they tear easily around the heel part.
By Paolo S.
Response from Stepprs· May 29, 2026
Hi Paolo, We’re sorry to hear this and appreciate you taking the time to share your feedback with us. We understand your sentiment, and while this kind of experience isn’t what we want for our customers, we take your feedback seriously. We’ll be reviewing this internally to better understand where we can improve and how we can deliver a better overall experience. At Stepprs, we remain committed to providing reliable comfort and support while continuously working to improve the experience we offer. Thank you for your feedback. — Emily
Pretty Bad. Never Received any Delivery
By Mackjack
Response from Stepprs· May 29, 2026
Hello Mackjack, We’re sorry to hear about your experience and truly appreciate you taking the time to share your feedback with us. At Stepprs, we’re here to help you and properly address your concern. We’ve sent you a request for more information and could you please provide your email address and order ID (write it under REFERENCE NUMBER) so we can look into this further? We take feedback like yours seriously and will also review this internally to continue improving the experience we provide. Thank you for bringing this to our attention. - Emily
Great product and excellent customer service. I ordered a pair of insoles that turned out to be a slightly smaller than expected, but after a short notice the customer service arranged a free bigger pair for me, so I'm very happy and would recommend Stepprs to anyone.
By Csaba
Awesome product and super quick delivery, I’ve been using them for about a year now and my feet and body have noticed a massive difference. I can’t rate these insoles highly enough!
By Paul P.
I ordered my product. 2 weeks later it hasn't arrived. No one has bothered to chase up for me. This company is pathetic.
By Andrew C.
Response from Stepprs· May 28, 2026
Hello Andrew, We’re sorry to hear about your experience and truly appreciate you taking the time to share your feedback with us. At Stepprs, we’re here to help you and properly address your concern. We’ve sent you a request for more information and could you please provide your email address and order ID (write it under REFERENCE NUMBER) so we can look into this further? We take feedback like yours seriously and will also review this internally to continue improving the experience we provide. Thank you for bringing this to our attention. - Emily
they really are comfortable and work as promised. Will order more for my friends and family.
By cherie S.
Definitely helpful not a long wait time to get assisted and all my questions were answered throughly with no issue.
By Theolie B.
