Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
2,890 reviews
StepprsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Stepprs: Comfort That Never Quits At Stepprs, we believe comfort is a right—not a luxury. We've spent years perfecting insoles that do what others can’t: deliver real relief, all-day comfort, and turn your old shoes into your favorite pair again. Our best-selling Massage Insoles are trusted by people who work hard and stay on their feet: nurses, warehouse workers, athletes, dog walkers—you name it. Whether you're dealing with plantar fasciitis, arch pain, or foot fatigue, Stepprs are designed to keep you going with shock-absorbing bubbles, odor-fighting tech, and built-in arch support. Every pair fits into any shoe and lasts over 12 months. With a 100% Satisfaction Guarantee and thousands of 5-star reviews, we stand behind every step. ⚡ Now's the time: Up to 60% Off While Supplies Last! ⚡ 🎯 Claim Your Discount Now
Stepprs (stepprs.com) has 2,890 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
2,890 approved reviews, newest moderated first
I highly recommend these, my foot started with the stepped, took a few weeks but now I can walk a lot better.
By Jane B.
Response from Stepprs· Jul 31, 2026
Hi Jane, Thank you for taking the time to share your experience! We're delighted to hear your Stepprs have helped make walking more comfortable. At Stepprs, our goal is to help you stay comfortable and supported every step of the way. Thank you for your recommendation and for choosing Stepprs! -Emily
I love the product. Been walking miles a day for the past 3 days and my typically achy feet lost their ache. The reason I gave it a 4 is because my first order was lost in the mail. Good news is they sent me another pair. They should change their advertising. Shipping from China to US west was 16 days.
By Tom
I ordered these in February. It’s now almost August. They still haven’t shipped. I’ve had to email customer service for months to get ahold of someone. They supposedly shipped today but I have very little faith they’ll actually come. Steppers may be a total scam
By caitlin L.
Response from Stepprs· Jul 27, 2026
Hi Caitlin, We're truly sorry to hear that you haven't received your order or any communication regarding it. We completely understand how disappointing and frustrating this must be, and we sincerely apologize for the experience. We’d like to look into this and help resolve the issue as quickly as possible. I have sent you a request for additional information. Please provide your email address and order ID (under the Reference Number) so we I can investigate your concern. Your feedback is important to us, and we will review this internally to help improve our service moving forward. Thank you for bringing this to our attention. -Emily
I ordered some insoles to try from Stepprs. During the time of my order, they had a promotion, I believe, that I got the massage roller for my plantar fasciitis for a discounted price when I ordered the insoles. I’m in so much pain every day that I thought why not? I couldn’t wait for my order to arrive. The day came and I was so excited to use the massage roller. I am on my feet all day from sun up to sun down and then some! I got the massage roller out and went to roll it along my foot and I felt a “click” the very first time I used my roller it snapped in half. Nothing dramatic, just a small click. I was devastated. I’m at my breaking point with my pain. So I emailed Stepprs and to my surprise they were able to get me a replacement roller and for my troubles sent me an extra pair of heel cushions! Something to mention, these insoles are thee best things that my feet have ever touched!!! Hands down will be ordering a back up pair just incase something happens. I refuse to take my shoes off now unless I’m heading to bed. They are so supportive. So cushioned. They have so much support without my arch aching. And from someone who works at the hospital for 10+ hrs a day and has tried everything to calm the pain of being on my feet all day, take it from me!! Absolutely love this company!
By Jordan K.
My order was delivered to the wrong address, stepprs were notify & sent me out a replacement order without hearing back from the delivery company & them excepting responsibility for the stuff up
By Troy S.
Response from Stepprs· Jul 27, 2026
Hi Troy, Thank you for taking the time to share your experience! We're happy we could help make things right. At Stepprs, our goal is to provide not only lasting comfort and support but also customer service you can rely on when you need it most. Thank you for choosing Stepprs—we truly appreciate your support! -Emily
These are without question the the best insoles that I have ever purchased. I have bought like (15) pairs now.
By Michael O.
Response from Stepprs· Jul 27, 2026
Hi Michael, Thank you so much for your amazing review! We're thrilled to hear that Stepprs are the best insoles you've ever purchased. At Stepprs, our goal is to provide lasting comfort and support with every step, and we're incredibly grateful to be part of so many of your favorite shoes. Thank you for your continued trust and support! -Emily
They have arrive and all I can say is wow I have neuropathy in my feet and the pain has dropped to a all time low over them thank you very much 🙏🙏🙏
By thomas K.
Response from Stepprs· Jul 27, 2026
Hi Thomas, Thank you so much for sharing your experience! We're delighted to hear your Stepprs have made such a positive difference and are helping provide greater comfort for your feet. Knowing they've become part of your daily comfort means so much to us. At Stepprs, our goal is to provide lasting comfort and support with every step. Thank you for choosing Stepprs and for taking the time to share your feedback! -Emily
The team contacted me to double check my order. I had placed the wrong size, that helped a lot.
By Simelisizwe M.
Response from Stepprs· Jul 27, 2026
Hi Simelisizwe, Thank you for your wonderful review! We're happy we could make the process easier for you. At Stepprs, our goal is to provide not only lasting comfort and support but also customer service you can rely on every step of the way. Thank you for choosing Stepprs—we truly appreciate your support! -Emily
