Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
2,890 reviews
StepprsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Stepprs: Comfort That Never Quits At Stepprs, we believe comfort is a right—not a luxury. We've spent years perfecting insoles that do what others can’t: deliver real relief, all-day comfort, and turn your old shoes into your favorite pair again. Our best-selling Massage Insoles are trusted by people who work hard and stay on their feet: nurses, warehouse workers, athletes, dog walkers—you name it. Whether you're dealing with plantar fasciitis, arch pain, or foot fatigue, Stepprs are designed to keep you going with shock-absorbing bubbles, odor-fighting tech, and built-in arch support. Every pair fits into any shoe and lasts over 12 months. With a 100% Satisfaction Guarantee and thousands of 5-star reviews, we stand behind every step. ⚡ Now's the time: Up to 60% Off While Supplies Last! ⚡ 🎯 Claim Your Discount Now
Stepprs (stepprs.com) has 2,890 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
2,890 approved reviews, newest moderated first
Mitchel responded very quickly and updated us. Thank you Mitchel.
By GEORGEANNA B.
Response from Stepprs· Aug 27, 2026
Hi Georgeanna, Thank you for taking the time to leave us a review! We're so glad we could respond quickly and keep you updated throughout the process. Providing timely communication and making sure our customers stay informed is always important to us. We truly appreciate your kind words and your support. Thank you for choosing Stepprs! -Emily
Swift and very helpful service from Mitchel. Completely understood my problem and resolved it instantly.
By aaron T.
Response from Stepprs· Aug 27, 2026
Hi Aaron, Thank you for sharing your experience! We're so glad we could resolve your concern quickly and provide the support you needed. Making sure every customer feels heard and taken care of is something we genuinely care about, so it's wonderful to know we could make a positive difference. We appreciate your trust in Stepprs. Thank you for your support! -Emily
Fantastic product i m on my 12th pair stocked up for the future that's how much they v helped my feet. Thanks
By Ioannis Pantelidis Y.
Customer service was superb! They fixed my order that I fumbled and communicated with me every step of the way! The product so far has helped me and soon as I buy new shoes I will be ordering more! Thank you Stepprs.
By Nick Arlea / Ksanti's Estate V.
Response from Stepprs· Aug 26, 2026
Hi Nick, Thank you so much for sharing your experience! We're really glad we could help get your order sorted and keep you updated throughout the process. It's even better to hear your Stepprs are already making a difference. Knowing you're planning to order more for your new shoes means a lot to us and is the biggest compliment we could receive. Thank you for choosing Stepprs. We appreciate your trust and support! -Emily
I only recieved one pair of insoles. The offer was buy one get one free
By Brett K.
Response from Stepprs· Aug 26, 2026
Hi Brett, We're sorry to hear about your experience, and we understand how disappointing this must be. We'd like to look into this for you. I've sent you a request for some additional information. Please reply with your email address and your order ID (found under the Reference Number) so I can personally review your order and check what happened with the Buy One, Get One Free offer. Thank you for bringing this to our attention. I look forward to helping you get this sorted. -Emily
Ordered them over a month ago, still nothing has arrived. When I go to track them via the link provided by Stepprs my computer virus guard says: "Hold up - this site is malicious stepprs.com It might look and feel legitimate, but it's designed to steal your personal details, your money, and even your identity. We really recommend you not to visit this site." Looks like a scam to me.
By Never A.
Response from Stepprs· Aug 25, 2026
Hi there, I'm really sorry that your order still hasn't arrived after waiting for over a month. I completely understand how frustrating and disappointing this experience has been, and I sincerely apologize for the inconvenience. I've sent you a request for some additional information. Could you please provide your email address and order ID (under the Reference Number) so I can look into your order and see what happened? Thank you for bringing this to our attention. I appreciate the opportunity to look into this and help get it sorted out. -Emily
Great customer service.
By Shubhangi U.
Response from Stepprs· Aug 24, 2026
Hi Shubhangi, Thank you for your wonderful feedback! It means a lot to know you had a positive experience with us. We always aim to make every interaction friendly, helpful, and hassle-free, so we're delighted to hear that reflected in your experience. Thank you for choosing Stepprs! -Emily
Customer service is great!! They responded quickly & took care of my problem. Thank you excellent customer service!
By Dayana
Response from Stepprs· Aug 22, 2026
Hi Dayana, Thank you so much for your kind words! We're really glad we could resolve your concern quickly and make the process easy for you. Making sure every customer feels supported is something we care deeply about, so it's wonderful to know you had such a positive experience with us. Thank you for choosing Stepprs. We truly appreciate your support! -Emily
