Bought a pair of insoles
Bought a pair of insoles, excellent, just ordered two more!
By Mick M.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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2,890 reviews
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Stepprs: Comfort That Never Quits At Stepprs, we believe comfort is a right—not a luxury. We've spent years perfecting insoles that do what others can’t: deliver real relief, all-day comfort, and turn your old shoes into your favorite pair again. Our best-selling Massage Insoles are trusted by people who work hard and stay on their feet: nurses, warehouse workers, athletes, dog walkers—you name it. Whether you're dealing with plantar fasciitis, arch pain, or foot fatigue, Stepprs are designed to keep you going with shock-absorbing bubbles, odor-fighting tech, and built-in arch support. Every pair fits into any shoe and lasts over 12 months. With a 100% Satisfaction Guarantee and thousands of 5-star reviews, we stand behind every step. ⚡ Now's the time: Up to 60% Off While Supplies Last! ⚡ 🎯 Claim Your Discount Now
Stepprs (stepprs.com) has 2,890 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
2,890 approved reviews, newest moderated first
Bought a pair of insoles, excellent, just ordered two more!
By Mick M.
My order didn’t arrive so I got in contact with the team and they sent me out a replacement immediately. The product does not disappoint, like walking on sponges! So comfortable! Thankyou!!!
By Happy C.
Had planter fascitis at least 2 years now .tried several insoles .Night splint finally easing off wore these at work for 6 hours each day and what a difference just wish I had seen these before. The amount I've spent could of spent less and probably got better quicker ... great 👍 stuff
By Diane H.
Super expérience relation client. Les services ont été rapides et ont su être à l’écoute. Au top!
By Client
Customer orders can go wrong with any brand, but it’s how they recover that creates a good experience. That’s exactly what Stepprs did. The wrong size was delivered. I told them about it and the following day they confirmed the correct size was on its way to me and that I could keep the other ones and give them to someone who they would fit.
By Nigel
Real comfy ordered more
By Wendy G.
Never received the insoles, like a lot of other negative reviews. Scam company. Avoid
By Michael C.
Response from Stepprs· May 6, 2025
Hi Michael, We’re really sorry to hear this—we completely understand your frustration. This is absolutely not the experience we want for any of our customers. Please know we are not a scam—we're a small team genuinely dedicated to helping people walk pain-free. It sounds like there may have been an issue with the shipping or tracking. We'd love the chance to make this right. Please reach out to our support team at [email protected] with your order number so we can investigate and either reship or refund your order immediately. We appreciate your patience and hope we can turn this experience around for you. — The Stepprs Team
I placed an order with Steppers at the beginning of April and have yet to receive any delivery or meaningful update. I reached out multiple times for clarification, and they completely ignored me until nearly two weeks later—with no resolution or explanation. The lack of communication and customer service is appalling. This has been a complete waste of time, and I will not be ordering from them again. Save yourself the headache and shop elsewhere.
By Danté J.
Response from Stepprs· May 5, 2025
Hi Dante, We’re incredibly sorry for the experience you’ve had — it’s far from the standard we hold ourselves to at Stepprs. A delayed response and lack of updates is not acceptable, and we understand how frustrating it must be to feel ignored. It sounds like your order may have been lost in transit, and for that, we sincerely apologize. Please reach out to us at [email protected] with your order details — we’ll send you a free replacement immediately or issue a full refund, whichever you prefer. We're taking steps internally to make sure this doesn’t happen again. Thank you for your feedback — it helps us improve. — Team Stepprs