Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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2,890 reviews
StepprsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Stepprs: Comfort That Never Quits At Stepprs, we believe comfort is a right—not a luxury. We've spent years perfecting insoles that do what others can’t: deliver real relief, all-day comfort, and turn your old shoes into your favorite pair again. Our best-selling Massage Insoles are trusted by people who work hard and stay on their feet: nurses, warehouse workers, athletes, dog walkers—you name it. Whether you're dealing with plantar fasciitis, arch pain, or foot fatigue, Stepprs are designed to keep you going with shock-absorbing bubbles, odor-fighting tech, and built-in arch support. Every pair fits into any shoe and lasts over 12 months. With a 100% Satisfaction Guarantee and thousands of 5-star reviews, we stand behind every step. ⚡ Now's the time: Up to 60% Off While Supplies Last! ⚡ 🎯 Claim Your Discount Now
Stepprs (stepprs.com) has 2,890 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
2,890 approved reviews, newest moderated first
I have Plantar F. and it's very painful. I purchased your insoles thinking they would make a huge difference. However, I was very disappointed. I felt like it was just another "costly insole" that did very little toward the pain.
By Betty C N.
Order number was never sent, and all attempts to contact the merchant through their systems were terrible. Wouldn’t/Haven’t responded to emails asking where the order is no phone customer service available.
By Daniel
Ze zijden tus 4 en 6 dagen Komt ie 16 dagen later binnen geen aanrader komt uit china beter via amazon bestellen dan zijn ze binnen 3dagen binnen niet netjes ook geen berocht van vertraging geen aanrader om bij hun site te bestellen
By Young- P.
Response from Stepprs· Oct 21, 2025
Hoi Young-PatronTM, Bedankt voor je bericht. Het spijt ons echt dat je bestelling pas na 16 dagen is aangekomen in plaats van de beloofde 4–6 dagen, en dat je geen update hebt ontvangen over de vertraging. Dat is niet de ervaring die we onze klanten willen geven, en we begrijpen volledig dat dit teleurstellend was. We gaan onze verzendcommunicatie verbeteren zodat vertragingen in de toekomst duidelijk worden doorgegeven. Stuur ons alsjeblieft een e-mail op [email protected] met je bestelgegevens, zodat we dit kunnen nakijken of, als je dat liever wilt, een terugbetaling kunnen regelen. – Het Stepprs Team
Horrible !!!! I didn’t like them right away so I wanted to return them. It says on their ad, 90 day hassle free to try and can refund. I didn’t even use them. I just tried on and didn’t like them. I emailed for refund and they said it would cost more for me if I wanted a 100% refund. They said they would send me 40% refund and I could keep them. I emailed back and asked about this and said I just want my full refund. Then they keep sending the same email to me over and over. So frustrating!!! Hassle free, yeah right!!! Not cool!
By Sara S.
Response from Stepprs· Oct 21, 2025
Hi Sara, Thank you for taking the time to share your experience. I’m really sorry to hear how frustrating your refund process has been, especially when you hadn’t even used the insoles and just wanted to return them under our 90-day guarantee. The experience you describe doesn’t sound “hassle-free” at all, and I completely understand why you’re upset. We do sometimes offer partial refunds to save customers return shipping costs, but you’re absolutely right, that should never feel like the only option. Please email us again at [email protected] with your order details and mention “Trustpilot – Sara,” and I’ll make sure our team personally reviews your case and arranges a full refund for you. We really appreciate your patience and honest feedback, it helps us improve how we handle refunds going forward. – The Stepprs Team
So Good and comfort.
By adithya K.
Comfy and keeps my feet happy
By Amber K.
I've struggled with historic foot and ankle injuries for years. Since using the Stepprs insoles over the past fortnight the pain has significantly reduced and allowed extended walking and exercise. Currently amazed at the improvement! Many thanks
By philip D.
My order still hasn't turned up. The Customer care robot told me they were delivered on the 9/10/25, but they also sent me an email on the 9/10/25 telling me it would now be 4-6 working days until delivery. So someone is not telling the truth I have tried to contact them but to no avail
By C W.
