StepprsReviews of stepprs.com

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3.6/ 5

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2,890 reviews

Stepprs3.6Average

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About Stepprs

Stepprs: Comfort That Never Quits At Stepprs, we believe comfort is a right—not a luxury. We've spent years perfecting insoles that do what others can’t: deliver real relief, all-day comfort, and turn your old shoes into your favorite pair again. Our best-selling Massage Insoles are trusted by people who work hard and stay on their feet: nurses, warehouse workers, athletes, dog walkers—you name it. Whether you're dealing with plantar fasciitis, arch pain, or foot fatigue, Stepprs are designed to keep you going with shock-absorbing bubbles, odor-fighting tech, and built-in arch support. Every pair fits into any shoe and lasts over 12 months. With a 100% Satisfaction Guarantee and thousands of 5-star reviews, we stand behind every step. ⚡ Now's the time: Up to 60% Off While Supplies Last! ⚡ 🎯 Claim Your Discount Now

Stepprs (stepprs.com) has 2,890 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.

Also known as: stepprs.com
Website: stepprs.com
Category: Wellness & Spa
Listed on The Fair Hearing: 2026

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Stepprs reviews

2,890 approved reviews, newest moderated first

Mar 27, 2026
The name is Victoria not Bictoria.
The name is Victoria not Bictoria.
By Bictoria H.
Mar 26, 2026
They will ignore you if you ask for a refund
Unfortunately these have not helped me and have made my pain (plantar fasciitis) worse. I emailed to request a refund as per their 90 day money back guarantee. They offered to send a new pair. I declined. Then they offered me to keep my current pair for a 40% refund. I declined. Now they aren’t replying to my emails 😡
By Susanna
Response from Stepprs· Apr 20, 2026
Hi Susanna, We sincerely apologize for your experience and understand your frustration. We’ll be investigating this internally to better understand what happened and prioritize your concern. We truly appreciate you taking the time to share your feedback. At Stepprs, we are committed to delivering better comfort and support while continuously improving the overall experience we provide. Thank you for bringing this to our attention. — Jhay
Mar 26, 2026
I know nothing about the product since…
I know nothing about the product since I've never been able to get them. I initially ordered in Jan. and after repeated emails asking where my order is, being sent "tracking" that stops after a few days and never updates, getting return emails saying oh we are sorry about the delay but it's coming, to FINALLY being told that they have redone the order and sending again, to now the end of March and I still don't have an order or my money. BEWARE!!!!!!
By Jeff B.
Response from Stepprs· Apr 20, 2026
Hi Jeff, We sincerely apologize for your experience and understand your frustration. We’ll be investigating this internally to better understand what happened and prioritize your concern. Please email us again with your order ID at [email protected] and we will prioritize your case and assist you as soon as possible. We truly appreciate you taking the time to share your feedback. At Stepprs, we are committed to delivering better comfort and support while continuously improving the overall experience we provide. Thank you for bringing this to our attention. — Jhay
Mar 25, 2026
DO NOT ORDER!!! SCAM BEWARE!!
I ordered this product in December and it is now end of March and I have still not received the product. I have requested a refund and still have not received one! I will not order this again ever! I will be disputing this with my credit card company.
By Cheryl H.
Response from Stepprs· Apr 20, 2026
Hi Cheryl, We sincerely apologize for your experience and understand your frustration. We’ll be investigating this internally to better understand what happened and prioritize your concern. We truly appreciate you taking the time to share your feedback. At Stepprs, we continue working to improve our service while delivering the comfort and support our insoles are designed to provide. Thank you for bringing this to our attention. — Jhay
Mar 24, 2026
Would give it zero stars if I could
Would give it zero stars if I could. Increase pain on foot instead and didn't suit. Tried returning with ZERO responses for months. Absolute trash brand and wouldn't recommend.
By Akif Muhtasim A.
Response from Stepprs· Apr 20, 2026
Hi Akif, We sincerely apologize for your experience and understand your frustration. We’ll be investigating this internally to better understand what happened and prioritize your concern. We appreciate you taking the time to share your feedback with us. At Stepprs, we are committed to improving both our product and overall experience while delivering the comfort and support our insoles are designed to provide. Thank you for bringing this to our attention. — Jhay
Mar 23, 2026
This company does not respect the customer there business ethics are way off track.
Ordered one of there products on January 19th. Today's date is March 23 I have not received the product yet. I've asked for a refund in many different ways. They have not returned my money neither I've asked to speak to an actual representative no one has contacted me other then a cookie cut email that they keep sending out. Do not waste your time or money with these people not worth it.
By Jason
Response from Stepprs· Apr 20, 2026
Hi Jason, We sincerely apologize for your experience and understand your frustration. We’ll be investigating this internally to better understand what happened and prioritize your concern. Please email us again with your order ID at [email protected] and we will prioritize your case and assist you as soon as possible. We truly appreciate you taking the time to share your feedback. At Stepprs, we are committed to delivering better comfort and support while continuously improving the overall experience we provide. Thank you for bringing this to our attention. — Jhay
Mar 22, 2026
slow delivery
Good Product, slow delivery. Wesite says 5-7 working days. its already be twice that and still; havent received. Communication is poor also
By Jacob T.
Response from Stepprs· Apr 20, 2026
Hi Jacob, We apologize for the delay and understand your frustration. We’ll be investigating this internally to better understand what happened and prioritize your concern. Please feel free to email us again at [email protected] so we can check your order and assist you as soon as possible. We appreciate you taking the time to share your feedback. At Stepprs, we are continuously working to improve our service while delivering the comfort and support our insoles are designed to provide. Thank you for your feedback. — Jhay
Mar 22, 2026
I never have received my package
I never have received my package! I’ve sended multiple emails but they don’t answer me because I wanted my money back. DONT FALL FOR THIS SCAM!!
By Timothy In t V.
Response from Stepprs· Apr 20, 2026
Hi Timothy, We sincerely apologize for your experience and understand your frustration. We’ll be investigating this internally to better understand what happened and prioritize your concern. Please email us again with your order details at [email protected] and we will prioritize your case and assist you as soon as possible. At Stepprs, we are committed to improving our service while delivering better comfort and support with every pair. Thank you for bringing this to our attention. — Jhay

StepprsReviews of stepprs.com

Rating distribution

What customers rate

About Stepprs

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StepprsReviews of stepprs.com

Rating distribution

What customers rate

Stepprs reviews

The name is Victoria not Bictoria.

They will ignore you if you ask for a refund

I know nothing about the product since…

DO NOT ORDER!!! SCAM BEWARE!!

Would give it zero stars if I could

This company does not respect the customer there business ethics are way off track.

slow delivery

I never have received my package

About Stepprs

More in Wellness & Spa

J Sterling's Wellness Spas

Test Me DNA

Dr. Bri's Vibrant Pelvic Health

Sauna Heater Supply

Stepprs reviews

The name is Victoria not Bictoria.

They will ignore you if you ask for a refund

I know nothing about the product since…

DO NOT ORDER!!! SCAM BEWARE!!

Would give it zero stars if I could

This company does not respect the customer there business ethics are way off track.

slow delivery

I never have received my package