Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
2,890 reviews
StepprsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Stepprs: Comfort That Never Quits At Stepprs, we believe comfort is a right—not a luxury. We've spent years perfecting insoles that do what others can’t: deliver real relief, all-day comfort, and turn your old shoes into your favorite pair again. Our best-selling Massage Insoles are trusted by people who work hard and stay on their feet: nurses, warehouse workers, athletes, dog walkers—you name it. Whether you're dealing with plantar fasciitis, arch pain, or foot fatigue, Stepprs are designed to keep you going with shock-absorbing bubbles, odor-fighting tech, and built-in arch support. Every pair fits into any shoe and lasts over 12 months. With a 100% Satisfaction Guarantee and thousands of 5-star reviews, we stand behind every step. ⚡ Now's the time: Up to 60% Off While Supplies Last! ⚡ 🎯 Claim Your Discount Now
Stepprs (stepprs.com) has 2,890 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
2,890 approved reviews, newest moderated first
These are the best off the shelf insoles I've ever worn. I bought one out to try them out and I can back and ordered two more pair. I'll most likely be buying more. Great arch support and it's like walking on clouds. No heel impact pain, my feet are not tired at the end of the day, and no inkling of my plantar fasciitis flaring up. Full stop. Buy yourself a pair now and see for yourself what all the hype is about.
By Kate H.
When we first tried these, they were okay for me but very uncomfortable for my wife. I contacted Stepprs and they said that we probably received a defective pair and they would send another pair for my wife free of charge and also some heel supports. We never received these. After several emails, they quit responding. I have been using my pair for the past 3 months and they have already begun to tear. These are poor quality. Their customer service is horrible and their products does not live up to their claims. Avoid this product as I believe it is a scam.
By ELS
Response from Stepprs· Apr 17, 2026
Hi ELS, We’re sorry to hear about your experience and understand your frustration, especially with the missing replacement and product quality concerns. This isn’t the standard we aim for, and we’ll be reviewing this internally to address what went wrong. Please reach out to us at [email protected] so we can look into your case further. At Stepprs, we’re committed to improving and delivering better comfort and support with every pair. Thank you for sharing your feedback. — Jhay
Most comfortable insert I have ever used. I stand at my desk 8-10 hours per day and my feet do not get tired at the end of the day. Great investment. Just ordered 5 more and 2 for my daughter who is training for a full marathon. Loves them!!!
By monika
Bought 2 pairs of Stepprs. I thought they were priced in the high range. Happy with the product, happy feet!
By Winnie L.
I am already super turned off when I saw your videos wasting the eggs away while doing the so called cushion "tests". Please stop wasting food. There are other more ways to make your ad creative & effective in delivering the message. 😑
By THE NORTHERN M.
Response from Stepprs· Apr 20, 2026
Hi there, We appreciate you sharing your feedback and understand your concern. That’s not the kind of impression we want to create, and we’ll take this into consideration when reviewing our content moving forward. At Stepprs, we aim to communicate the comfort and support our insoles provide in a more thoughtful and responsible way. Thank you for bringing this to our attention. — Jhay
Placed order on 19th March but nothing received after 10 days and no tracking info available. Contacted company by email and told them to cancel order but get no reply. Order arrived 2nd April and I want to return it but cannot get them to send me a returns label as per their returns policy. Zero customer service. So far completed 3 of their enquiry forms, sent a total of 7 emails, sent messages on Facebook messenger, Instagram but get no reply. There is no telephone number or address given on website. I have now requested credit card company to action for me. Think all the positive reviews they get are fake.
By Pauline F.
Response from Stepprs· Apr 20, 2026
Hi Pauline, We’re sorry to hear about your experience. This is not the level of service we want for our customers, and we’ll be reviewing this internally. If you can reach out to us again at [email protected] , we’ll prioritize your case and assist you with your return as soon as possible. At Stepprs, we’re focused on improving our service and delivering a better overall experience, along with the comfort and support our insoles are designed to provide. Thank you for your patience. — Jhay
The product is great . Gave an ordinary pair of shoes lots more comfort and wear .
By Marita S.
As a young person who’s on their feet all day, I thought I’d give these a try. I ordered 3 pairs, they’re so comfy it’s like walking on a cloud!
By Annalise
