Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
2,890 reviews
StepprsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Stepprs: Comfort That Never Quits At Stepprs, we believe comfort is a right—not a luxury. We've spent years perfecting insoles that do what others can’t: deliver real relief, all-day comfort, and turn your old shoes into your favorite pair again. Our best-selling Massage Insoles are trusted by people who work hard and stay on their feet: nurses, warehouse workers, athletes, dog walkers—you name it. Whether you're dealing with plantar fasciitis, arch pain, or foot fatigue, Stepprs are designed to keep you going with shock-absorbing bubbles, odor-fighting tech, and built-in arch support. Every pair fits into any shoe and lasts over 12 months. With a 100% Satisfaction Guarantee and thousands of 5-star reviews, we stand behind every step. ⚡ Now's the time: Up to 60% Off While Supplies Last! ⚡ 🎯 Claim Your Discount Now
Stepprs (stepprs.com) has 2,890 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
2,890 approved reviews, newest moderated first
The customer service was above and beyond. Wrong size (probably my fault?) was replaced.quickly. Crocs who have just bought Stepprs should consult all those involved when it comes to customer service. Thanks to you all.
By Roger H.
Wkladki spelniaja moje oczekiwania. Przynosza ulge dla stóp, sa mieciutkie i bardzo wygodne.
By Mr Wiktor S.
I ordered 2 extra pairs, M size 9 / W 10 and did not recieve them with my order.
By Todd Van R.
Response from Stepprs· Apr 17, 2026
Hi Todd, Thanks for reaching out! Sorry to hear that your extra pairs weren’t included in your order and that’s definitely not the experience we want for you. Please contact our 24-hour customer support team at [email protected] so they can check your order details and resolve this for you right away. We appreciate your patience and will make sure this gets sorted as quickly as possible. — Jhay
Waited almost 4 weeks for delivery and, no response to emails? When my order finally arrived, it was a Ladies size 5, not the men's size 8 I had ordered?! They finally got back to me after a whole 6 weeks, promised to send me the correct order but, 2 weeks later, they just refunded the money instead and, NOT THE P&P I had also paid?! The insoles they sent stink anyway and, I'd give them a big miss, if I were you!
By John A. C.
Response from Stepprs· Apr 17, 2026
Hi John, We sincerely apologize for your experience and completely understand your frustration with the delays, incorrect item, and lack of response. This is not the standard we aim to provide, and we’ll be investigating this internally to ensure it doesn’t happen again. Thank you for bringing this to our attention. — Jhay
My experience with customer service was amazing! The rep Misbah Sharif assisted me and it was a satisfactory experience. Thank you!
By Navya D.
Werkelijk waar het slechtste bedrijf waar ik ooit iets heb besteld. Mijn pakketje werd op een verkeerd adres geleverd en is terug gestuurd geworden. Blijkbaar is het dan heel lastig voor dit bedrijf om ofwel mijn pakketje te traceren en opnieuw te versturen of mijn aankoop bedrag te vergoeden. Veel mail contact gehad met dit bedrijf en niemand die mij een oplossing kan bieden......
By Gion L.
Response from Stepprs· Apr 17, 2026
Hi Gion, Het spijt ons oprecht om dit te horen en we begrijpen hoe frustrerend deze situatie voor je moet zijn, vooral na meerdere pogingen om hulp te krijgen. Dit is niet het niveau van service dat wij willen bieden, en we zullen dit intern onderzoeken om beter te begrijpen wat er is misgegaan en om onze processen te verbeteren. Bedankt dat je dit onder onze aandacht hebt gebracht. — Jhay
My work boots now feel like air max 360s so comfortable , I’m in my boots 10 hours a day it’s made so much difference
By darren S.
I highly recommend this product. I’ll never regret buying it.
By Rene W.
