StayCozyReviews of staycozy.com

Lovely apartment, close to Kings Cross and very quiet at night.

Love this clean & spacious modern apartment. Wish there was a soap holder in the shower.

Everything was great and easy to access and the communication was right on time.

The apartment was extremely spacious, clean, and well-furnished. The view & amenities were spectacular! It truly felt like a home away from home. It also was near a lot of great food spots & so close to downtown Miami where I needed to be. Checking in/out was easy and the entire process was smooth. Would stay here again!

The room itself was beautiful. Hardwood floors, marble in the bathroom. Roomy and luxurious. The location is convenient to Center City and in a great neighborhood. It is a little off-putting that there is no staff on site, just a phone number to call. The phone staff were helpful, just kind of a pain to have to wait for a service call when you're stuck outside, as the email with the instructions to enter had a placeholder for the actual PIN to get into the building. That number had to be typed in 3 times. Once at the outside door -- understandable. Then 5 feet away at the elevator, and then a 3rd time at the room itself. While it is understandable that the property wants to alleviate the possibility of a lost key card, having to punch in a 6-digit code at 3 locations not 20 feet apart seems a little much. I stayed 5 nights, and at no time was there hot water. I tried three times to take a shower and was not able to accomplish that. Also, housekeeping seems to have never recovered from Covid, as my room was not visited once the entire stay.

The location was great, very centrally located. There was no hot water the entire stay, and the elevator was not working for half of the stay. There was no staff on site so there was no house keeping. It was overall just okay with some massive drawbacks.

The whole place was super clean and big!! Definitely my choice of stay when visiting miami!! Felt like i’m at home the whole trip :)

Started off poorly, the code I was sent was inactive and had to call the help center to be sent a new code. Walk into the “lobby” and there’s an alarm going off that continued on for at least an hour. It got much worse from there. We had no hot water our entire stay. On our first trip in the elevator within 5 minutes of arriving, we run into another couple of guests who mention to us the hot water had been out for at least 2 days prior. The hotel never notified us before we arrived this had been an ongoing issue. We walk into the room, it is minimally furnished with no dresser drawers, a nightstand on only one side, and the tv cant even be viewed from the bed. Also the fridge in our unit was broken. We pulled it out to make sure it was plugged in and noticed a small puddle of water underneath the unit. In the bathroom (with no hot water for all 3 days of our stay) the sink sprays water so hard that it splashes 3 feet across the room. Beyond issues with the actual room, the second night of our stay the elevator stopped working. The “lobby” of this building is just the front entrance and the elevator, so we used the fire escape stairs to exit out the back door. No problem. However upon returning we try to enter the back door again and it’s jammed. Our key code was working but the door didnt open whatsoever. We were unable to even enter the building to access our hotel room until offsite staff was able to get there and kick the door open. We will never be staying with this company again. I had issues with them the year before and they will not get the courtesy of a third try. Save your money and go to the quality inn down the street.