StayavariReviews of stayavari.com

Called about canceling due to property being in hurricane area. Also city was designated a in state of emergency. They kept sending emails about they wasnt in path of storm. Also would not cancel or refund kept saying uses travel insurance would never rent from them again.

We stayed at Tidewater Beach Resort in Panama City from September 6th through the 12th and rented two rooms: 602 and 1402. In room 602, the air conditioning wasn’t working, and each bedroom had a box fan, which made it clear the resort knew about the issue in advance. We reached out for help and only received a lengthy troubleshooting email instead of immediate assistance. We also found dirty sheets and cockroaches, and the heat was very uncomfortable for my 82-year-old mother and myself, as I have sleep apnea. We were moved to room 2402 the next day, which meant we had to repack all of our belongings and wait until 4:00 PM to switch rooms. While the new room was nicely decorated, the bed was smaller than expected and my husband's feet hung off the end. A couple of days later, they changed the lock code on room 2402 without informing us, and we were locked out for 30 minutes at 10 o’clock at night. In room 1402, where our children stayed, we didn’t encounter major issues beyond a water outage. Considering we paid over $4,000 for these accommodations, the only compensation offered was $100, and communication with the resort’s management was poor. In summary, I would not recommend Tidewater Beach Resort or the group A-V-A-R-I. This was supposed to be a special family vacation, and the experience was extremely disappointing.

We booked unit A412 at the Waterscapes in Fort Walton Beach through Avari. Upon entering the condo I noticed a musty smell and the condo looked severely neglected- chipped paint throughout the corners and baseboards that looked like it needed to be touched up for multiple seasons, with significant water damage and mold/growth growing around the baseboards and drywall in the bathrooms. Upon brushing my teeth I noticed that the bathroom faucet was completely caked with black and green mold and we ended up using bottled water to brush our teeth. One of the showers wasn’t dispersing water properly and it was actually painful to shower because of how much pressure was coming out of the shower head (water was only coming out of half of it, so it was shooting out to the point I couldn’t shower my child because it was like pins and needles). Usually high water pressure is great but this was extreme and from obvious neglect. When we got into bed we noticed our sheets were stained throughout the middle of the bed. The condo was truly disgusting and I have ZERO idea how anyone thought it was OK to have guests in it at all. We had to stay there one night because our flight got in super late (we arrived at the condo around 12:30 am) and I had my 3 year old with us so we ended up switching beds to one that looked cleaner and crashing for just the night hours (until around 8:30) before hauling out of there. I was in contact with customer service from about 1-2 am, but was told I would have to wait until the on site property management before I could be relocated or refunded. When I finally got a hold of the on site property manager (after calling multiple times from 8:30 am- 10:30 am) she told me I could not be relocated or refunded. It was after 11 am before I could see her in person though there were several urgent orders put in for her to contact me. We walked through the condo together and I pointed out all the issues above and told her the condo was uninhabitable and to ask again, and I was told the same again (no refund or relocation to a different condo). Apparently if the individual owner doesn’t want to refund you your money- it doesn’t matter if the place has obvious mold issues and unlivable! As a side note I woke up with a sore throat and itchy/runny sinuses that resolved after leaving, so I will be reporting this condo to the local health department. I truly believe this place is a major health hazard and caution everyone to stay away from Avari- they obviously do not care about the health and safety of their customers.

Probably the worst experience I’ve ever had through a management company! We stay through them in Destin, and we had stayed at this resort multiple times and it’s been amazing! However never used Avari! Their condo was disgusting…. There was mold… broken furniture.. curtains hanging down! The list went on! We contacted them immediately after driving 12 hours and it being the evening, they did get someone out there to treat the mold- but had no other condo to put my family in! We had to find a hotel as we couldn’t stay in the condo for atleast 12-24 hours after remediation…. Refused to pay for the hotel and told us “good luck” …. They did return payment for one night of the condo which was half of what the hotel stay was lol which they said was “compensation for the troubles” …. We couldn’t use the condo … why would I have payed for it… that is not compensation! They’ve given me the rat race for months now with no help and a horrible experience! I would never ever book with this company unless you don’t mind a horrible experience and wasting money!

⭐☆☆☆☆ (1 Star) I rented an Ariel Dunes II condo 306 through Avari FL, and this was one of the worst vacation rental experiences I’ve had. When we arrived, the unit had a strong fish and smoke odor. The carpet smelled terrible, the couch was dirty, and the beds had hair, used tissues, and food crumbs. The condition of the unit made it feel unclean and unsuitable for my family. I contacted Avari immediately and asked to be moved to a clean unit. I was told someone would speak with the manager and get back to me, but no one ever followed up. I reached out again through chat and received the same generic responses that they would “look into it,” but nothing was actually done. I paid for a clean vacation rental, not a unit with serious cleanliness and odor issues. What disappointed me the most was not only the condition of the property but also the lack of urgency and customer service. I cannot recommend booking through Avari based on my experience. If something goes wrong with your stay, don’t expect timely or meaningful help.