StarTech.comReviews of startech.com

I got a docking station (DK30CHDPD) and StarTech.com 4-Port USB 3.0 Hub - Powered USB 3.1 Gen 1 Hub - USB-C to 1x USB-C and 3X USB-A Adapter - USB-C Port Expander (HB30C3A1CFB). Both died within a year.

Customer service (Tech Support) is tremendous!!!! I received excellent support via chat about an item I had purchased and had a problem connecting!!!

Poor customer service and completely lacking integrity!: Rang them early today for additional pre purchase product information and to discuss potential concerns concerning my personal intended use of the particular product concerned. The customer service person who said his name was Stuart/Stewart, (sp.?), was obviously just going through the motions and was officious, lacking proper concern and empathy and almost entirely unhelpful, leaving me in the situation as he advocated of trying the product and returning it to the seller if it did not satisfactorily meet my requirements, instead of giving me the information I needed, in doing so referring to my intended seller, Amazon having a very good returns policy! Obviously I was ringing them to try to prevent unnecessary problems for myself with this purchase and an unnecessary return to the seller! I had great difficulty trying to get what apeared to be the reliable information I needed from this person and to try to counteract this I had felt obliged to quote other people's apparent reasons for the same concerns as myself from their reviews of the same Startech product I was looking to buy relating to the adequacy or otherwise of the manufacturer's included power supply which seems inadequate on a rating basis; although advertised as tested by the manufacturer in excess of my intended usage this usage in itself would appear to draw arguably too much power for reliable operation but this customer service person unfortunately did not seem to adequately know what he was talking about in not properly understanding or relating to my definitely very real concerns! Being reminded of a previous bad customer service situation from Startech concerning a previous different Startech product and being similarly treated but having ended up in an even worse seriously negative situation entirely of Startech's causation because of wrong product description followed by inadequate after sales support having actually purchased that particular product, I politely expressed my concerns over the way Startech treats it's customers and potential customers as in this case today. Things then turned nasty on his part, so I then said his allegation then made of my having been talking against him was untrue as could be confirmed from listening to the call, and i wanted to complain about him, and asked him for his name, given above, as he had then told me they are not allowed to give surnames when I asked him for that! He then told me my complaint would be passed to either a or his manager, I am not certain now afterwards whether he had actually said to a or his manager at the time, but this is obviously not material, before he then said he was ending the call as it was going nowhere! The circumstances of this complaint and the complaint itself being anything like properly dealt with cannot at all be trusted and relied upon as no identity or contact details whatsoever had been taken from me prior to him ending the call, nor were or are otherwise available to Startech in order to process such complaint, making it absalutely and completely impossible for such complaint to be dealt with at all with such complete anonymity on my side concerning my conversation with him, so going by this experience unfortunately a firm with absalutely zero integrity in it's dealings with customers or potential customers! Brent Collins.

I have found the quality of StarTech products is very high, and coupled with detailed user instructions and any drivers needed. Also the items include all the screws and cables likely needed to complete the install. Writing this review as I have just purchased a 2 Drive Trayless Hot Swap SATA Rack and was very impressed with the design and construction. Credit where it's due. So far no need to contact them so can't speak for the customer services team. Pete

First I am a senior with advance computer accumen. Tyler and all the gang at StarTech are very professional. They are indeed knowlegeable. They will listen to your needs, requests and seek to fill these to a high degree. If you have already an idea of what you want this is the place to go. I have in the past 10 years bought a previously leased MacBook Pro. Loved it it gave me years of service. I bought here my current DELL Latitude, an amazingly resilient top brand. As with any computer, pheripherals, gaming and virtually anything computer StarTech should be your first choice. They are my first choice and I would not ever consider any other dealer but StarTech.

GIVE MY MOMMY BETTER HOURS

I have reached out to this company now 3 times to get a replacement power adapter for my docking station as it is no longer working/defective and their customer service continually brushes me off saying they can't supply or let me buy one and then disconnects me. This is the WORST customer service I've ever had.

I purchased two USB hubs & both did not work. I tried them on multiple computers. When I contacted the seller, they refused to exchange or refund due to being past 30 days from the purchase.