StarTech.comReviews of startech.com

This is not to disagree with all the negative reviews, which I am sure are accurate. However I was extremely fortunate enough to get a guy named Ashley that went the extra mile. I got him in chat, expressed frustration with a difficult docking station issue we were having and he gave what I can only call complete in detail white-glove level service I would expect from a Tier 3 specialist. He was able to strategically and systematically find the real issue - a failing port on a strip outlet we were using for source power. I can recommend him without reservation when you chat or call.

Very surprised by the previous reviews. I am French, and I ordered a DisplayLink hub from Amazon for my MAC. I had issues with poor resolution management and contacted support via chat. The person was unable to find the problem on the spot, so we exchanged emails for 2 weeks, and they eventually resolved the issue. During those 2 weeks, the support (Alex) always made sure to keep me informed, reassuring me that they hadn't forgotten about me. They even offered me a gift to thank me for my patience. Really, I don't understand the previous reviews....

Customer service (Tech Support) is tremendous!!!! I received excellent support via chat about an item I had purchased and had a problem connecting!!!

I have found the quality of StarTech products is very high, and coupled with detailed user instructions and any drivers needed. Also the items include all the screws and cables likely needed to complete the install. Writing this review as I have just purchased a 2 Drive Trayless Hot Swap SATA Rack and was very impressed with the design and construction. Credit where it's due. So far no need to contact them so can't speak for the customer services team. Pete

First I am a senior with advance computer accumen. Tyler and all the gang at StarTech are very professional. They are indeed knowlegeable. They will listen to your needs, requests and seek to fill these to a high degree. If you have already an idea of what you want this is the place to go. I have in the past 10 years bought a previously leased MacBook Pro. Loved it it gave me years of service. I bought here my current DELL Latitude, an amazingly resilient top brand. As with any computer, pheripherals, gaming and virtually anything computer StarTech should be your first choice. They are my first choice and I would not ever consider any other dealer but StarTech.

I ordered this from Amazon. StarTech USB C Multiport Docking Station (DKT30CHVGPD), Order #111-3513616-9176241. I had some questions about some of the functionality and contacted Startech Chat and the experience was amazing. They answered all my questions. Of course I have many Startech items, but I never had to contact them before. You can't go wrong with Startech purchases.

I can only go off my experience, I bought one of their products from another supplier, I had issues with it and there customer support was fantastic, even followed up with an email days later to check all was well. I have a number of their products which I'm more than happy with. Well done staff at startech.

Was having issues connecting my 2020 Intel MacBook Pro 13inch to an external display - my newly purchased (non-StarTech) 8k USB-C to DisplayPort cable would not switch my display on under any scenario. Whether I switched on from power off, or on from standby/sleep mode, my display would not wake. I would have to disconnect and reconnect while powered on to make it work. After talking to StarTech technical twice on the phone, I decided to try a USB-C to DisplayPort adapter with charge point (CDP2DP14UCPB), and a male-male DisplayPort lead (DP12MM1M). Ordinarily I would go for a single cable to connect rather than an adapter and cable, but I thought it's worth a try, as Apple's technical support couldn't offer me a working solution, other than to use their VGA adapter! I received the items today, plugged them in, and they worked first time! I've tried from powered off and standby/sleep mode, and works every time! No more plugging/unplugging! The adapter is small and curved with a gloss finish. Looks fairly well made, and the DisplayPort cable has latching connectors on both ends so can't be disconnected accidentally. The cables themselves seem fairly flexible which is good, I don't believe in rigid cables for this scenario. I would have preferred a matte finish to the adaptor but that's just me. I've used StarTech products before as well as their technical support over the phone, and they have always been extremely knowledgeable and helpful. And it doesn't matter whether or not you've bought from them directly or need advice, they will help you find the right product for your needs. Their products are great value, work every time, and go on working for years. I still own a StarTech USB hard drive caddy which still works to this day. Great products, and great service.