They did a good job For a Brownstone building-
They did a good job-Only thing at the lower chair does not leave much space to banister A slightly longer shaft is needed for more clearance between chair and banister.
By Kathleen
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,463 reviews
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Stannah Stairlifts is a trusted name in home accessibility, providing high-quality stairlift solutions that help people stay safe, independent, and comfortable in the homes they love. As part of a global, family-owned company with over 150 years of engineering experience, Stannah recently celebrated 50 years in stairlift manufacturing—a milestone that reflects its deep commitment to innovation and reliability. To date, Stannah has produced over 1 million stairlifts worldwide.Operating in the U.S. for over two decades, Stannah offers a full range of stairlifts for straight, curved, and outdoor staircases, all designed with comfort, safety, and usability in mind. Customers can choose from new, rental, or reconditioned models, along with financing options to fit a variety of budgets. Every stairlift is installed by trained professionals and backed by local service and support.With regional offices and a strong network of certified dealers, Stannah provides personalized, local service across the country. The company has earned widespread recognition, including thousands of positive reviews on Trustpilot and the Consumer Affairs Buyer’s Choice Award for customer service.By combining decades of experience with a customer-first approach, Stannah Stairlifts continues to be a leading choice for families seeking reliable stairlift solutions in North America.
Stannah Stairlifts USA (stannah-stairlifts.com) has 1,463 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
1,463 approved reviews, newest moderated first
They did a good job-Only thing at the lower chair does not leave much space to banister A slightly longer shaft is needed for more clearance between chair and banister.
By Kathleen
My wife and I needed two stair lifts quickly as I've fallen down the stairs several times and have balance issues. Stannah was out promptly, provided an impressive presentation and had them installed within 2 weeks. Very happy with Stannah stair lifts.
By WAYNE HEIDEMAN J.
Just wish that the installer added a few more inches so the chair reached the top of the stairs. At the bottom I can get on and off very easy, but the top is not all the way up, so I have to use my arms and legs to get up and down. Very disappointed! Maybe that’s the design, but if it is someone needs to correct it. I have weak legs, thus the reason for the stair chair.
By John S.
Response from Stannah Stairlifts USA· Apr 20, 2026
Hello John, Thank you for your feedback. We have made our Customer Service Team aware of your situation and someone from the team should be reaching out soon. If you need anything else please reach out to us at 1-888-680-4073. Sincerely, The Stannah Team
Fabulous from start to finish!
By Ann
Katy, Melissa and Installer were great. Addition to our house is really helpful. I've used it for both of us and groceries so far.
By steven
Eric, who installed our stairlift, did an excellent job! He was pleasant, professional and thorough! He answered all our questions and made sure that we were comfortable with the operation of the stairlift. Highly recommended!!!
By Martha W.
they came on time the package was intalled and tested and they gave us an overview of the use and possible errors.
By Raphael
Outstanding service, great quality product
By Anon