Stair Parts USAReviews of stairpartsusa.com

The website was easy to navigate and had all the necessary information. The customer service was knowledgeable and helpful. The order was shipped and received quickly.

Rich was great on the phone and very helpful ! Product is great and the pricing is great. I recommend them highly. EBA

Easy and pleasant to deal with. Deliver what they promised. They carry good products.

Easy transaction, balusters came as expected, fast shipping.

Awesome, shipped quickly and good quality product

Not getting the warm-and-fuzzies here, website made it seem like parts were in stock, yet out of big order, only piecemeal little parts have shown up. Makes me question whether this company actually stocks anything and makes me question whether I should have ordered elsewhere.

Products showed up VERY fast. As described and reasonably priced. Highly recommended!

We were in a big bind to get stair parts so we could complete our remodel and refinance our construction loan. When the well-known stairparts company could not get our rails, posts, ballasts, treads and risers for 8+ weeks I searched the internet and found Stair Parts USA. It was right at closing east-coast time when I called. Rich gave me his cell number and worked from his home until we got the entire order sorted out. That was 10 pm on a Monday his time. He put in the order Tuesday morning. They had to make the posts in American Cherry and the treads, risers and ballasts in white oak. He found a nice hand rail stile in American Cherry in stock. They all shipped that same Friday! When the parts came they were absolutey beautiful! The posts were made from solid cherry and the price was less than half of the well-known company. Our cabinet maker stained the posts to match our Jatoba cabinets and he was very impressed with the craftsmanship. I recommend these guys to anyone and have already referred a friend to them.