Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
532 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
ss396.com (ss396.com) has 532 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
532 approved reviews, newest moderated first
One of the items I ordered (CV07-G02) was missing hardware (qty.6 #8-32 small pattern nuts to secure the molding.
By Javier G.
Response from ss396.com· Feb 10, 2026
Javier, sorry to hear that! Please give tech support a ring and they can help you out!
Order came fast and fit perfect
By Michael L.
Response from ss396.com· Feb 10, 2026
Thank you for the review!
I was informed when the product was back in stock and after ordering it was delivered quickly
By Bobby J.
Response from ss396.com· Feb 10, 2026
Thank you Bobby!
Relieved all parts that were order
By Jeff T.
Response from ss396.com· Feb 10, 2026
Thanks Jeff!
Fast turnaround
By Heather V.
Response from ss396.com· Feb 10, 2026
Thank you for the review Heather!
This review it’s not about the experience it’s about an expensive product Ground Up Part #: IT-69, I received this part along with a Dash Assembly, from the looks the part looks great but here is the issue, no fasteners or any other “attachments” as specified in the description at the SS396 site, second issue this part is a two vent system, the right side moves freely the left side does not move freely at all it was very poorly assembled, for been made in the USA at $139 retail it’s very disappointing if it was not for the fact that I need to get this car done I would have it returned, it sucks that I pay extra for expedited delivery, quality assembly definitely needs major improvements
By ML
Response from ss396.com· Feb 10, 2026
Hi, if you ever need further assistance after a purchase, please feel free to call tech support.
Quick shipment of part.
By JOHN K.
Response from ss396.com· Feb 10, 2026
Thank you for the review.
I do like the service. I received my item but unfortunately it did not work after installation and notifying tech support. With tech support troubleshooting assistance and troubleshooting techniques applied, the pump still did not work. In process of requesting a replacement.
By Daniel G.
Response from ss396.com· Feb 10, 2026
Thank you for the review Daniel, if you have any further questions please contact tech support!
