Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
532 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
ss396.com (ss396.com) has 532 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
532 approved reviews, newest moderated first
Had the parts I needed. Easy checkout. Fast shipping
By Jay S.
Response from ss396.com· Oct 16, 2026
We’re glad we had the parts you needed and that checkout was easy and shipping was fast. Thank you for choosing us and sharing your experience!
I got my trunk lid very promptly after I ordered it. Only problem I can point out it had a dent in two areas, one with the lip by the driver side tail light being curled in and the other up by the passenger side hinge. I was able to straighten them out easily. It's the only thing that stood out to me.
By customer
Great price and great quick shipping. Fit a worked great 👍
By Ricky P.
Response from ss396.com· Oct 14, 2026
Thank you for sharing your experience! It means a lot to hear that you received a great price, fast shipping, and a part that worked perfectly. We truly appreciate your business and look forward to helping with your next project!
Quick shipping ,good pricing and In stock
By Vito
Response from ss396.com· Oct 14, 2026
We’re glad the parts were in stock, priced right, and shipped quickly. Thank you for choosing us!
I was told by a rep I was receiving the drivers side mirror out of the kit I ordered but recieved the passengers side. I will be giving cust support a call today. I did call cust support spoke to Ruthan, she was able to guarantee the drivers side mirror was in stock (19 total) i repurchase the mirror she was able to give free shipping.. The whole mess could have been avoided by posting before purchase availability was accurate. Not sure if I was refunded tax on the origional purchse due to the refund was 155.00 and the amount to reorder the mirror came to 169.00 and some change. I don't remember the exact amounts. Not completely satisfied with the end result. This mirror has taught me a lot. All the reps have been very polite, somewhat sympathetic and did the best they could based on abilities to help with my dilemma. Thank you
By mathew M.
Response from ss396.com· Oct 13, 2026
We’re sorry the mirror you received was not the one discussed with our representative. Please give our Customer Support team a call, and we’ll be happy to look into this and assist you.
Easy to order from website, in stock. Quick Shipping
By Raymond G.
Response from ss396.com· Oct 13, 2026
We’re glad the website was easy to use, the parts were in stock, and your order shipped quickly. Thank you for choosing us!
Customer services .was the only place that had the part I needed to finish my brakes
By Eric S.
Response from ss396.com· Oct 12, 2026
We’re happy we had the hard-to-find part you needed to finish your brakes! Thank you for your support!
easy to shop and fast delivery
By Brad K.
Response from ss396.com· Oct 12, 2026
We’re glad shopping was easy and your order arrived quickly! Thank you for choosing us.
