SRAMReviews of sram.com

SRAM or scam? Overpriced, underperforms, over complicated, not as compatible as advertised with a cheap feel. Not as classy, well made, reliable or as good quality as Shimano. Very frustrating when the bike is equipped with this junk!

Madly expensive stuff that stops working after a few weeks (eTap red derailleur) and the “guarantee” does not cover the work

I have had non-stop problems with hydraulic AXS disc brake levers gaining dead throw on steep descents where hard braking is required. After repeated hard braking, the brake levers gain dead throw to a point where the levers go all the way to the handlebars before engaging. I have been trying to work through my local dealer for 18 months to get this addressed. During these 18 months, I have had the brakes bled 5 times. This last round, the dealer also replaced hoses, compression nuts, brake pads and other parts and ended up charging me $332 in parts and labor because SRAM refuses to address the problem (this in addition to having been charged $130 for two previous brake bleeds). Each of these rounds of maintenance resulted in decent performance for 2-3 rides before the problem returned. The bike only has 3000 miles on it, and in spite of the brake bleeds and hardware replacements, it has degraded to a point where it's not safe to ride any more due to the loss of braking power. SRAM doesn't seem to care if I lose braking on a steep descent and go off a cliff as they have completely ghosted my dealer in his several attempts to get them to respond to the problem. I could not be more appalled at their complete lack of interest in putting any effort into resolving this dangerous issue. Updated 01 Nov 2022: So, remarkably, the day after I posted this complaint, my dealer was able to reach an agreement with the SRAM district rep to warranty the brakes and calipers. I suspect that's a Karmic coincidence but nonetheless, I felt it appropriate to post the update. I'm changing the rating from 1 star to 3 because I'm still annoyed that it took 18 months of lobbying to get resolution.

SRAM RED eTAP Wechsler hatten beide (!) Kriechstrom. Zuerst nach wenigen Monaten der vordere, dann nach 2 Jahren der hintere. Miserable Qualität. Keine Kulanz gewährt, nur Scherereien! Support meldet sich zudem nicht. NIE mehr SRAM! Campa oder Shimano ist viel besser.. fun fact: übersetzung polnisch-deutsch für sram ist Schei.. 😂

Hier muss man ganz deutlich sagen, dass Sram herausragende Produkte herstellt. Allerdings hat es auch gravierende Schattenseiten. Die Ersatzteile sind rar oder werden vom Hersteller erst gar nicht angeboten. Auch und insbesondere bei den aktuellen Produkten. In den allermeisten Fällen muss ein Teil vollständig ersetzt werden. Mit anderen Worten, es ist und bleibt eine kommerzielle Nötigung.

I am extremely disappointed with my Sram Red etap rear mech. It is on a summer bike so only used in good weather and 5 to 6 months of the year. After the first 6 months the bike was put away in the house until the start of the following summer. The mech wouldn't work so I took it back to the shop where I purchased it from, they got it working again. The same happened the following year. Bearing in mind we had covid. and lock down so the bike and rear mech were hardly used at all. This year when I came to use the bike for the first time it stopped working in the middle of a ride, then it started working again then stopped and this went on for the rest of the ride. I took the bike back to the shop they couldn't get the mech to work satisfactorily either it continued to work intermittently. So this mech has had very little use certainly not £500+ worth of use. I was expecting quality from Sram products but this has not been the case here I am extremely dissatisfied with this product. A very expensive product that has not been worth the money. I would like to here what Sram have to say about this problem as it is obviously an issue that keeps happening to the expense of their customers. Do Sram accept emails from customers so at least they can give an explanation to a complaint and a chance to correct this problem? I have not been able to find any contact details at all,

Hallo, ich habe seit 1 1/2 Jahren ein Gravel Bike mit der SRAM eTap Force Gruppe ausgestattet. Am Anfang war der Druckpunkt der Bremse sehr gut. Mittlerweile stossen die Hebeln am Lenker an. Entlüften hat kurzfristig etwas gebracht, allerdings nur ein paar Tage. Sie wurden nun bereits 2 mal in unterschiedlichen Werkstätten entlüftet - gleiches Verhalten. Die Bremsbeläge sind noch gut - Neu 4.1mm, minimum 3 mm, aktuell ca. 3.6mm Dicke. SRAM meint, es gibt kein Problem - alles so wie es sein soll. Im Internet findet man mehr und mehr Kunden, die das gleiche Problem beschreiben, keine Lösung finden und nicht zufrieden sind. Nun soll ich mich damit abfinden, die Bremse oft entlüften zu lassen, die Bremsbeläge schnell zu tauschen und dennoch muss ich beim Bremsen aufpassen, dass ich nicht alles vermacke. Muss natürlich alles ich bezahlen, so dass SRAM auch noch daran verdient. Interessantes Geschäftsmodell. Ich lasse es nun vom Anwalt prüfen, ob dies so rechtens ist. Was für ein Ärger. Ich kann jedem nur abraten die teuren Teile von SRAM zu kaufen. Werde das selbst nicht mehr tun und zu Campa und Shimano wechseln

Rockshock reverb axs dropper 4 times the cost of comparison droppers last 10 months rockshock uk refuse warranty on the case that it should have been serviced. After 10 months of light use. absolute garbage will never purchase a sram product again